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ACCESS HELP DESK

Are you always stuck in second gear? We'll be there for you with the best accessibility help desk in the business.

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WE'RE HERE WHEN YOU NEED US

Digital accessibility compliance is difficult and complicated. Especially when you’re trying to retrofit existing applications to meet accessibility standards and avoid litigation.

We not only understand the current landscape, but we have insights about future legislation that will keep you ahead of the curve. No matter where you are in your product lifecycle, you’ll find immense value in Access Help Desk.

With Access Help Desk, You Can:

  • Get immediate help with project planning, testing, or development
  • Submit, track, and review support tickets with ease
  • Build an FAQ that is unique to your organization’s needs—automatically!
  • Protect against litigation by documenting your compliance timeline
  • Maintain compliance through changes in technology and legislation
  • Avoid the costs of hiring in-house accessibility experts

Access Help Desk supports your leadership, quality assurance, and development teams whenever they have a need for digital accessibility expertise. It is fully integrated with our Accessibility Management Platform (AMP), so you’ll have a consistent record of accessibility issues, best practices, and policies across your entire organization.

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Customized Documentation

Tired of sifting through support pages that don’t answer your questions? Or combing through old emails for a support ticket filed two years ago? With Access Help Desk, your online portal features your own company FAQs and a detailed record of issue resolutions and best practices.

Any of your colleagues—from the executive team to marketing to developers— can access your portal and get answers. Help Desk builds your organization’s compliance knowledge base automatically, so your successes are easily repeatable, even when you grow your team.

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Targeted Testing On Demand

As part of Access Help Desk, you will have access to our compliance and assistive technology testers, many of whom use assistive technology in their daily lives.

There’s no need to search for, interview, and hire accessibility experts. Simply borrow our team whenever you need them. Let your developers focus on what they do best; we’ll take the lead on accessibility.

The Next Steps Post-Audit

So you received an audit, and you’re staring at a daunting list of violations. Take a deep breath and open up Access Help Desk. We’ve got this!

Our team prioritizes your needs, identifies the low-hanging fruit, and codes side-by-side with your developers, seamlessly integrating accessibility solutions with your architecture.

We’ll also provide custom documentation and training for your developers so they can avoid similar violations in the future. With our help, you can meet the gold standard of accessibility and protect yourself from litigation.

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Policy & Program Guidance

Nobody likes dealing with the paperwork and the jargon. So let us handle it.

If you are already facing litigation, we will develop the documents your legal team needs for the case. If you are not facing litigation yet, our policy and program development consultation will help you get and stay compliant.

We have our finger on the pulse of changing accessibility laws around the world and will keep you steps ahead.

CALL US MAYBE?

Once you experience Access Help Desk, you will wonder how you ever lived without us. Ask one of our friendly folks to tell you more.