Digital Accessibility is more important than ever before

Access to technology for ALL people is more critical than ever now as our society shifts to online methods as the primary means for daily activities like banking and managing investments, shopping for necessities, working, and education.

Your website, mobile app, and electronic documents need to be inclusive and accessible to all people, including individuals with disabilities.

We’ve curated a selection of resources, best practices, and tips on this page to help you ensure that they are.

On-Demand Webinars

Webinar resources include the recorded, slides, and transcript.

The Impact of COVID-19 on People with Disabilities

Learn how COVID-19 and the resulting reliance on web and mobile self-service adds new challenges for people with disabilities, and simple steps every organization can take to minimize the impact and support users of all ages and abilities.

Access the Impact of COVID-19 Webinar Recording & Slides


Making Communications Accessible for Remote Audiences Series

In this 3-part webinar series, Chief Accessibility Officer Jonathan Avila shares common issues and practical tips for ensuring your presentations, emails, social media, and electronic documents are fully inclusive and accessible.

  • Creating and Hosting Accessible Online Presentations
  • Creating Accessible Emails and Social Media
  • Creating Accessible Digital Documents

Access the Accessible Communications Series Recordings & Slides

1 Hour Pro Bono Consultation
for COVID-19 Resources

Do you have COVID-19 related information and resources on your website? Request an appointment with one of our accessibility specialists for guidance on how to ensure your communications are accessible to people with disabilities.

Let Us Help – Quick Fixes for Accessibility Improvements

Here are some small changes that can make a big difference to people with disabilities.

Ensure all images have alternative text.  Any image that conveys information should have an alt attribute. Alt text is read by screen reading software to people with visual disabilities or those who process information better when it is read to them.

You can download our ebook on Writing Meaningful Alt Text and learn how to quickly write effective alternative text for your images.

Remember that social media sites also support the use of alternative text – so include alt text in your posts on Facebook, Twitter, Instagram, and LinkedIn.


Test your site using only a keyboard. Use the tab and/or arrow keys to move and the spacebar and/or enter keys to click. If you cannot see where you are on the page, that means you need to add a visual indication of focus.

Sometimes, web designers remove these visual indicators because they consider them to be detrimental to the overall design aesthetic. But without them, people who cannot use a mouse are unable to see where they are on your website.

Go into your website’s CSS and look for the section on :focus. Add a visual indicator of focus.


Label all your form fields. The accessible name for a field needs to match the text of its visual text label. This seems like it wouldn’t be a problem, but it is a common problem that prevents people using screen readers or voice control software (e.g., Dragon) from using your form.

Check all of your essential forms to be sure the accessible name matches the visual text label.

Note: The placeholder attribute is not a substitute for an accessible label for a form field.

Check your content structure. A sighted person can skim a page of content to find headings. A person using a screen reader can press a key to skip from heading to heading.

If your content has proper semantic markup (e.g., h1, h2, h3), then it is accessible. If you are using your heading tags out of order or using text size or formatting (e.g., bold) to indicate headings, then that person will have to listen to the entire page and hope to find what they need.

Insightful Articles From Our Team of Accessibility Experts

man using an ipad mounted to his wheelchair

Understanding Assistive Technology

Learn how people with various disabilities interact with web and mobile technology, including commonly used assistive technology and the types of barriers users often encounter.

An open laptop surrounded by icons of various types of communications including email, video, chat, documents, etc.

Why Digital Accessibility is Important Now

Chief Accessibility Officer Jonathan Avila weighs in on why accessibility should be at the top of every organization’s priority list as many are relying solely on digital means for everyday activities.

A laptop and smartphone displaying financial applications

Accessibility for Banking & Financial Services Technology

This three-part article series shares real-world examples of common barriers people with various disabilities may encounter when using your technology.

Other Articles of Interest:

On-Demand Webinars – Learn About Trends and Best Practices

A multi-page document labeled PDF

(Accessible) Content is King

With 1 in 5 Americans having some sort of disability, accessible content is king. Learn about accessible semantics and page structure, creating an inclusive content strategy, and writing effective text equivalents.

Retail and financial Applications

What Financial Services Institutions Need to Know About Web Accessibility

A look at key digital accessibility trends and developments, regulations and enforcement, lawsuits involving financial orgs, and accessibility best practices for compliance.

2020 Digital Accessibility Trends in Banking and Financial Services

See what other Financial Sector organizations are doing in 2020 to ensure their web, mobile, and other technology is accessible.

Additional Resources – Free Testing Tools, eBooks, and More

online testing application

Page Tester

Want to know if your website is accessible to persons with disabilities? Use the free community editions of our best tools to start evaluating your digital properties

Color wheel with eye dropper

Accessible Color Picker

The color contrast checker provides a quick and easy method for testing color combinations for validity under leading accessibility standards such as the WCAG 2.0 requirements.

A quizzical man looks at a screen showing an image of a bank, and online banking apps. An email notification looms large in the upper right corner

ADA Demand Letters & Settlements in Banking

This guide, developed specifically for the banking industry, features insights on the current legal climate, risks for financial institutions, and guidance on crafting a win-win ADA settlement agreement.

A computer showing a short ebook

Business Case for Digital Accessibility

Get an overview of the risks, benefits, and impact of accessibility across a range of broader business goals and functional areas which are critical to all organizations.

A smartphone, tablet, and laptop showing an image of a person in a wheelchair and the letters ADA

ADA Compliance for Websites

Learn the basics of ADA compliance for web, mobile, and other technology, and why you should be making digital accessibility a priority now.

A row of diverse paper-doll style people holding hands, and above them are icons related to technology.

5 Top Ways to Increase Inclusion

The work of inclusion is important, and even if you don’t have the full picture or have it all figured out, you can still make progress by focusing on these smaller actions that can add up to a big impact.