Retail and financial applications on a computer

Digital Accessibility Trends in Banking & Financial Services

Written by: Marketing

On-Demand Webinar

Original Presentation Date: August 11, 2020

Learn how organizations like yours are working to make their websites, mobile apps, and other digital systems accessible to users with disabilities, including their business drivers for prioritizing accessibility, common challenges, and top goals for 2020.

We review the 2020 State of Digital Accessibility Financial Sector Report, which compiles survey results from professionals in various roles across banking and financial services organizations large and small who shared a candid look into their accessibility programs.

Get hard data and other insights to help benchmark your own initiatives, and ensure future investments in your accessibility program have the greatest impact.

Webinar resources include the recording, PowerPoint slides, CART transcript.

About the Presenter

Beth Crutchfield headshotBeth Crutchfield
Vice President, Strategic Consulting Services

Beth has over 20 years of program management and policy implementation experience, with deep regulatory knowledge as it pertains to digital accessibility and the banking and financial services sector. She joined Level Access in 2015, after 19 years with Capital One during which she developed an enterprise-wide program to drive digital accessibility conformance as the Senior Manager of Capital One’s Digital Accessibility Team. In addition to overseeing the remediation of ~70 digital properties, Beth and her team developed targeted line of business education on digital accessibility, standardized contract language and review processes for third-party contracts, and developed key program components including the Digital Accessibility Commitment Page, Corporate Standard, Complaint Management Process, Controls Process, Review Process and Methodology, and Monitoring Process. She has extensive experience with risk profile analysis, structuring remediation programs, and building long term Digital Accessibility strategies, including managing and driving resolution for clients on the terms of Consent Decrees, Demand Letters, and legal complaints.