The 2020 State of Digital Accessibility for E-commerce and Products & Services

The 2020 State of Digital Accessibility Report for the E-commerce and Products & Services Sectors compiles survey results from professionals in Retail, Business Services, Media, Transportation, Consumer Products & Services, and related industries who shared a candid look into their accessibility programs–what drives them, challenges they’re facing, and their goals for 2020 and beyond.

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2020 State of Digital Accessibility Report - Ecommerce, retail, hotels, hospitality

Benchmark your own accessibility initiatives and find valuable insights like these from other professionals in the public sector:

  • Their top 5 business drivers for prioritizing digital accessibility
  • How many are including people with disabilities in their accessibility testing
  • The types of testing tools they’re using (and where those are falling short)
  • Which accessibility activities are most frequently outsourced
  • Top goals for maturing their accessibility programs in 2020

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