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The 2021 State of Digital Accessibility for B2C Organizations

The 2021 State of Digital Accessibility Report for B2C Organizations compiles survey results from professionals in the consumer goods and services sector who shared a candid look into their accessibility programs.

2021 State of Digital Accessibility Report for B2C Organizations

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2021 State of Digital Accessibility Report for B2C Organizations

Explore current trends in accessibility practices and programs, business and legal drivers, goals and challenges, and testing and tools, with insights and tips for marketing, legal and compliance, design and development, procurement, and more.

NEW IN 2021 The exponential growth of (and reliance on) virtual access to services has made digital inclusion a much higher priority, and this year’s report looks at the impact of COVID-19 and how it has spurred new awareness and a heightened commitment to creating accessible web and mobile experiences.

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