Learn how FirstBank’s commitment to best-in-class customer experience led to an organization-wide digital accessibility program. Melissa Alamo, Software Delivery Manager for FirstBank, discusses about the bank’s multi-phased, and multi-departmental, approach to ensuring their customer-facing technology is accessible, including:
- Assessing their customer facing technology
- Developing a prioritized roadmap
- Assembling a multi-departmental steering committee
- Training Product, QA, and Development Teams
- Implementing a protocol and supporting tools for sustainability
Whether you need to address accessibility in the short-term or are looking for ways to strengthen your overall accessibility program, learn from FirstBank’s experiences and get practical guidance on developing and implementing a plan that works for your organization.