Self-service kiosk

Ensuring Accessible Self-Service Experiences

Written by: Marketing

Original Presentation Date: May 27, 2020

Self-service tablets and kiosks can be found in just about every industry, from self-check-in at the doctor’s office to self-checkout at the grocery store. Due to COVID-19, more organizations are exploring self-service options to help their customers and employees maintain physical distance whenever possible.

In this webinar, we discussed:

  • What technology is included under self-service experiences
  • Who benefits from accessible self-service devices
  • Which hardware and software features are essential
  • How to ask the right questions when buying new self-service technology to ensure it’s accessible to people with disabilities

About the Speaker

Jonathan AvilaJonathan Avila

Chief Accessibility Officer at Level Access

Jonathan has over 20 years of experience in the analysis, design and repair of software, web pages, mobile apps, documentation and hardware for accessibility. With an extensive technical and programming background, many years of experience in the accessibility field, and his own personal experience as a person with a visual impairment, he brings a valuable and unique perspective to access solutions for new and current technologies. Jonathan is an active member of the W3C’s Accessibility Guidelines Working Group, Low Vision Taskforce, the International Association of Accessibility Professionals. He also publishes regular articles on accessibility topics and has been the subject matter expert on several accessibility training courses created for the US Federal government.