Frankie has severe arthritis in her hands and uses a speech-to-text program (Dragon NaturallySpeaking) to type and navigate the web.
“The button at the bottom of the Add a Bill form says ‘Add a Bill’, but when I ask Dragon to ‘click on Add a Bill’, it doesn’t click that button. It took some guessing, but it turns out I had to ask Dragon to click Submit.”
Benji has low vision and uses a screen magnifying program or pinch-to-zoom feature to make the text on her screen large enough to read.
“The help text for the retirement income calculator is printed inside the form field, but the contrast is so low, I can’t make out what it says.”
Martin has Parkinson’s disease and his severe hand tremors prevent him from using a mouse. He relies on his keyboard to navigate online.
“I needed a new car loan and was comparing online lenders’ rates. The site I was on used dropdown menus for navigation. I could tab through the top menu items, but wasn’t able to use my arrow keys to select from the dropdown lists. I looked for a sitemap link as an alternative, but no luck, so I moved on to a different site that I was able to use.”