Accessibility 101 for Financial Institutions

Online banking, stock trading, loan shopping, and money management
have changed the way we connect with our finances.
You don’t have to put on pants and go to the bank to deposit a check.
Neither should a person with disabilities.

In recent years, litigation activity under the Americans with Disabilities Act (ADA) relating to banking web sites and mobile applications has exploded. Yet, many financial institutions still have websites that are not accessible to people with disabilities. By denying equal access to these individuals, your organization is at risk for a lawsuit. The best way to stay safe is to be sure your website and mobile apps comply with the latest accessibility standards.

Level Access works with financial institutions of all sizes to protect them from the legal risks associated with digital accessibility and litigation under the ADA.

American Bankers Association Endorsed Seal
Level Access is the only endorsed solution for digital accessibility by the American Bankers Association

The ADA & You

The Law: The Americans with Disabilities Act (ADA), Title III

First passed: 1990

Recent court decision: 2017

Applies to: “Places of public accommodation.” In the past, this was not interpreted to mean websites, but with the recent 2017 judgement against Winn-Dixie, we expect to see more litigation in this space.

Requires: Financial services organizations must provide accommodations for people with disabilities.

Read more about ADA Title III cases and settlements.

A laptop with ADA on the screen and a tablet with the icon of the person in a wheelchair

What is Accessibility?

Group of four people reading off a laptop and a tablet

Digital accessibility refers to the ability of users with disabilities to effectively use information technology (IT) systems including websites, mobile or web-based applications, software, and hardware. Digital accessibility is generally concerned with ensuring that IT systems are designed in such a way that they interact appropriately with assistive technologies.

Assistive technologies can include:

Screen readers, Braille keypads, or screen magnification software so users who are blind or low vision can read your content.

Voice recognition software that helps those with mobility disabilities (even arthritis) navigate the web and type using only their voice.

Head pointers and switch devices that allow those with more limited movement navigate without using their hands or a traditional mouse.

Why Accessibility?

Some of our elders remember the days when a computer filled an entire room. Now, we have computers in our pockets. So many aspects of our lives are made easier by technology.

Yet, those with disabilities are often left out when hardware, software, websites, and apps are designed without a thought for their needs.

A tablet at the doctor’s office has a sign-in program that disables the pinch-to-zoom feature, making it impossible for a woman with low vision to fill out her medical history.

An online learning portal uses automatically-generated captions on their videos, leaving a deaf student at a loss for words. Literally.

A retail website does not include alt text on their product images, so a shopper who is blind cannot “see” what the images show about the laptop bag he wants to buy.

By some estimates, one in five people has a disability that affects their daily life. Having equal access to technology has a profound, enabling effect for people with disabilities.

1 in 5 people has a disability that affects their daily life.

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