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ACCESSIBILITY 101 FOR THE HOSPITALITY & TRAVEL INDUSTRY

Travelers with disabilities come across many barriers when planning, booking, and taking a trip, whether for business or pleasure. Some of these are minor inconveniences, but others can make travel extremely difficult or even impossible without help. We know the road to accessibility better than a Sherpa knows Everest. Let's go on an adventure together!

airport self checkin kiosks

REAL TRAVELERS. REAL ISSUES.

  • A kiosk for printing boarding passes at the airport lacks the pinch-to-zoom feature, making it impossible for a woman with low vision to check in for her flight.
  • The calendar on a hotel’s reservation page is not compatible with voice recognition software, so a man with severe arthritis cannot select the dates he wishes to stay.
  • A tour guide’s website uses a color scheme and font that cannot be read by a potential traveler with dyslexia.

THE ADA & YOU

The Law: The Americans with Disabilities Act (ADA), Title III

First passed: 1990

Recent court decision: 2017

Applies to: “Places of public accommodation.” In the past, this was not interpreted to mean websites, but with the recent 2017 judgment against Winn-Dixie, we expect to see more litigation in this space.

Requires: Organizations must provide accommodations for people with disabilities.

Read more about ADA Title III cases and settlements.

hands on braille computer display

WHAT IS ACCESSIBILITY?

Digital accessibility refers to the ability of users with disabilities to effectively use information technology (IT) systems including websites, mobile or web-based applications, software, and hardware. Digital accessibility is generally concerned with ensuring that IT systems are designed in such a way that they interact appropriately with assistive technologies.

Assistive technologies can include:

  • Screen readers, Braille keypads, or screen magnification software so users who are blind or low vision can read your content.
  • Voice recognition software that helps those with mobility disabilities (even arthritis) navigate the web and type using only their voice.
  • Head pointers and switch devices that allow those with more limited movement navigate without using their hands or a traditional mouse.
1 in 5 people has a disability that affects their daily life.

WHY ACCESSIBILITY?

Some of our elders remember the days when a computer filled an entire room. Now, we have computers in our pockets. So many aspects of our lives are made easier by technology.

Yet, those with disabilities are often left out when hardware, software, websites, and apps are designed without a thought for their needs.

By some estimates, one in five people has a disability that affects their daily life. Having equal access to technology has a profound, enabling effect for people with disabilities.

TALK TO AN EXPERT TODAY

Contact us today for a free, 30-minute consultation with an accessibility expert in the travel and hospitality industry.

NOT ACCESSIBLE? THAT'S RISKY BUSINESS.

LEGAL RISK

The #1 reason motivating most of our clients. (It's okay if that's what gets you in the door.) Nobody wants to be on the receiving end of a demand letter or lawsuit.

MARKET RISK

People with disabilities want to plan their dream vacation, get great travel deals, and enjoy in-flight entertainment too! Ignore accessibility and you ignore these customers.

BRAND RISK

Accessibility cases are also tried in the court of public opinion. Word spreads quickly in the community when an organization values accessibility—or doesn't.