Accessibility 101 for Telecommunications
Anyone remember flip phones? How about mobile devices with physical keyboards?
Telecommunications is evolving and people with disabilities shouldn’t be left behind.
Accessible design is good design for every user. Let’s make something beautiful together.
Real Users. Real Issues.
- A cable TV remote lacks a tactile way to distinguish between different types of buttons (e.g., volume, DVR, channel numbers).
- A game system requires two hands to perform a hard reboot.
- An airline kiosk lacks a port to connect headphones for a traveler who is hard of hearing.
The CVAA & You
First passed: 2010
Recent court decision: 2017
Applies to: Telecommunications Companies
Requires: Advanced Communications Services (ACS) and products should be accessible by people with disabilities.
Digital Accessibility for Regional Telecom Providers
Telecommunications services and hardware are not always easy to use for people who have disabilities – especially those who are blind or have low vision. Telecom providers large and small must comply with the CVAA (21st Century Communications and Video Accessibility Act).
How to File a Disability Access Complaint With the FCC
Understanding digital accessibility challenges is easy if you know people with disabilities. But what if you’ve never seen a person who is blind use their computer or smartphone? We’re here to help you understand a little bit about what it’s like to use the internet if you have a disability.
What is Accessibility?
Assistive technologies can include:
Screen readers, Braille keypads, or screen magnification software so users who are blind or low vision can read your content.
Voice recognition software that helps those with mobility disabilities (even arthritis) navigate the web and type using only their voice.
Head pointers and switch devices that allow those with more limited movement navigate without using their hands or a traditional mouse.
Yet, those with disabilities are often left out when hardware, software, websites, and apps are designed without a thought for their needs.
A tablet at the doctor’s office has a sign-in program that disables the pinch-to-zoom feature, making it impossible for a woman with low vision to fill out her medical history.
An online learning portal uses automatically-generated captions on their videos, leaving a deaf student at a loss for words. Literally.
A retail website does not include alt text on their product images, so a shopper who is blind cannot “see” what the images show about the laptop bag he wants to buy.
By some estimates, one in five people has a disability that affects their daily life. Having equal access to technology has a profound, enabling effect for people with disabilities.
Learn more about the positive impact accessibility can have across a range of broader business goals and functional areas by downloading this eBook.
Resources to Download
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