It's official: Level Access and eSSENTIAL Accessibility are becoming one! Read the Press Release.

Accessibility 101 for Telecommunications

Anyone remember flip phones? How about mobile devices with physical keyboards?
Telecommunications is evolving and people with disabilities shouldn’t be left behind.
Accessible design is good design for every user. Let’s make something beautiful together.

Real Users. Real Issues.

A tablet and smartphone with app icons swirling around them.

  • A cable TV remote lacks a tactile way to distinguish between different types of buttons (e.g., volume, DVR, channel numbers).
  • A game system requires two hands to perform a hard reboot.
  • An airline kiosk lacks a port to connect headphones for a traveler who is hard of hearing.

The CVAA & You

The Law: The 21st Century Communications and Video Accessibility Act (CVAA)

First passed: 2010

Recent court decision: 2017

Applies to: Telecommunications Companies

Requires: Advanced Communications Services (ACS) and products should be accessible by people with disabilities.

A video with closed captioning. A pair of headphones dangles over the top.

What is Accessibility?

An overhead view of a desk featuring a laptop, tablet, smartphone, headphones, and a braille display.
Digital accessibility refers to the ability of users with disabilities to effectively use information technology (IT) systems including websites, mobile or web-based applications, software, and hardware. Digital accessibility is generally concerned with ensuring that IT systems are designed in such a way that they interact appropriately with assistive technologies.

Assistive technologies can include:

Screen readers, Braille keypads, or screen magnification software so users who are blind or low vision can read your content.

Voice recognition software that helps those with mobility disabilities (even arthritis) navigate the web and type using only their voice.

Head pointers and switch devices that allow those with more limited movement navigate without using their hands or a traditional mouse.

Why Accessibility?

Some of our elders remember the days when a computer filled an entire room. Now, we have computers in our pockets. So many aspects of our lives are made easier by technology.

Yet, those with disabilities are often left out when hardware, software, websites, and apps are designed without a thought for their needs.

A tablet at the doctor’s office has a sign-in program that disables the pinch-to-zoom feature, making it impossible for a woman with low vision to fill out her medical history.

An online learning portal uses automatically-generated captions on their videos, leaving a deaf student at a loss for words. Literally.

A retail website does not include alt text on their product images, so a shopper who is blind cannot “see” what the images show about the laptop bag he wants to buy.

By some estimates, one in five people has a disability that affects their daily life. Having equal access to technology has a profound, enabling effect for people with disabilities.

Learn more about the positive impact accessibility can have across a range of broader business goals and functional areas by downloading this eBook.

1 in 5 people has a disability that affects their daily life.

Resources to Download


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