Product Announcements

11/25/2020 AWS Outage Update

For those that may not be aware there recently was an outage at Amazon Web Services (AWS), our hosting partner. The issue started at approximately.

System Slowness: AMP & Access University

The Level Access AMP platform and Access University are impacted by issues with our hosting partner, Amazon Web Services (AWS).  You may experience slowness, disconnects.

Major Release: November 9, 2020

On Monday, November 9th at 9pm EST, we will be upgrading all Level Access software products. You can expect an outage of up to 4 hours.

AMP Release & Planned Outage: 09/21/2020

We will release AMP 9.27 to hosted production systems on 9/21/2020 starting at 9pm EDT.  This release will require an outage of up to one.

09/14/2020 Release: SPI 9.25

On 9/14/2020, the AMP Spiders Service will be updated to resolve the following issues: SPI-429: The XPAth exclusion feature for AMP Scans was not allowing.

Patch Release: August 26, 2020

The following issues will be patched to AMP production instances on 08/26/2020: AMP-3407: The Jira integration API was returning the status of all tickets on screens.

Access Continuum Patch: 08/13/2020

The following Access Continuum issue has been patched to production on 08/13/2020: CONT-504: The Continuum Scripting Framework was not working on Windows. When a user.

Major Release: July 27, 2020

On Monday, July 27th at 9pm EST, we will be upgrading all Level Access software products. You can expect an outage of up to 4 hours.

June 30, 2020 Patch: AMP 9.25.2

A patch will be released to AMP on June 30, 2020. No outage will be required for this patch. Details about the issues being patched.

Major Release: June 8, 2020

On Monday, June 8, 2020 at 9pm EST, we will be releasing updates to AMP, Access Continuum, and Access University. You can expect an outage of.

AMP Performance Issues Update: 05/15/2020

AMP performance was restored and has been functioning as expected throughout the past several hours of monitoring. The performance issues appear to have been caused.

AMP System Announcement: 05/14/2020

Some AMP instances are currently experiencing performance issues that may make some functionality inaccessible. The issues are transient and appear to be limited to AMP.

May 13, 2020 Patch: Access Assistant

A patch will be released to Access Assistant on May 13, 2020. No outage will be required for this patch. Details about the issues being.

Major Release: May 4, 2020

On Monday, May 4, 2020 at 9pm EST, we will be releasing software upgrades to AMP, Access Assistant, Continuum Explorer, and Access University. You can.

April 23, 2020 Patch: Access Continuum

A patch will be released to Access Continuum on April 23, 2020. No outage will be required for this patch. Details about the issues being.

Access Assistant for Chrome: Delays

A new version of Access Assistant (AST) was released on March 16, 2020, and the versions for Firefox and Edge are currently available. However, the.

Access University Maintenance Window: 03/28/2020

Access University will be down for routine maintenance on March 28, 2020, starting at 4pm EDT/1pm PDT. The outage will last approximately 2 hours. Please.

AMP Outage for Maintenance: March 20, 2020

AMP will have planned downtime on March 20, 2020 at 9pm EDT / 6pm PDT for our team to perform maintenance. The outage should last.

Major Release: 03/16/2020

On Monday, March 16, 2020 at 9pm EST, we will be releasing to all Level Access-hosted production systems. You can expect an outage of up.

February 19, 2020 Patch: AMP

A patch will be released to AMP on February 19, 2020. No outage will be required for this patch. Details about the issues being patched.

January 30, 2020 Patch: AMP

A patch will be released to AMP on January 30, 2020. No outage will be required for this patch. Details about the issues being patched.

January 15, 2020 Patch: CONT

A patch will be released to Access Continuum on January 15, 2020. No outage will be required for this patch. Details about the issues being.

Major Release: January 6, 2020

On Monday, January 6, 2020 at 9pm ET, we will be releasing updates to all Level Access products on all Level Access-hosted production systems. You.

Major Release: November 25, 2019

On Monday, November 25, 2019 at 9pm EST, a release will go live to all Level Access-hosted production systems with updates to AMP and Access Assistant. Customers can.

New Access University Course: Testing with NVDA

NonVisual Desktop Access (NVDA)  is a free and open source screen reader for the Microsoft Windows operating system. As a cost-efficient, yet feature-rich, screen reader,.

October 29, 2018: Major Release

Release Details Date/Time: Monday, October 29, 2018 at 9pm ET/6pm PT Expected Outage: Up to 4 hours Updated Products:  AMP Access Analytics Access Assistant Access Continuum Access University.

October 28, 2019 Patch: AST

A patch will be released to Access Assistant on October 28, 2019. No outage will be required for this patch. Details about the issues being.

October 10, 2019 Patch: Analytics

A patch will be released to Analytics on October 10, 2019. No outage will be required for this patch. Details about the issues being patched.

September 24, 2019 Patch: AMP

A patch will be released to Access Assistant on September 24, 2019. No outage will be required for this patch. Details about the issues being.

Major Release: October 1, 2019

On Tuesday, October 1, 2019 at 9pm EST, we will be releasing to all Level Access-hosted production systems. You can expect an outage of up.

August 30, 2019 Patch: AST

A patch will be released to Access Assistant on August 30, 2019. No outage will be required for this patch. Details about the issues being.

August 22, 2019 Patch: AMP

A patch will be released to AMP on August 22, 2019. No outage will be required for this patch. Details about the issues being patched.

Major Release: August 19, 2019

On Monday, August 19th, 2019 at 9pm EST, we will be releasing updates to AMP and Access Assistant on all Level Access-hosted production systems. You.

August 5, 2019 Patch: AMP & AST

A patch will be released to AMP and Access Assistant on August 5, 2019. No outage will be required for this patch. Details about the.

June 10, 2019: Major Release

Release Details Date/Time: Monday, June 10, 2019 at 9pm ET/6pm PT Expected Outage: Up to 4 hours Updated Products:  AMP Access Assistant Access Continuum Access Engine Access.

March 25, 2019: Major Release

Release Details Date/Time: Monday, March 25, 2019 at 9pm ET/6pm PT Expected Outage: Up to 3 hours Updated Products:  AMP Access Analytics Access Assistant Access Continuum Access.

February 25, 2019: Major Release

Release Details Date/Time: Monday, February 25, 2019 at 9pm ET/6pm PT Expected Outage: Up to 3 hours Updated Products:  AMP Access Analytics Access Assistant Access Continuum Access.

December 21, 2018: Major Release

Release Details Date/Time: Friday, December 21, 2018 at 9pm ET/6pm PT Expected Outage: Up to 4 hours Updated Products:  AMP Access Analytics Access Assistant Access Continuum Access University.

September 10, 2018: Major Release

Release Details Date/Time: Monday, September 10, 2018 at 9pm ET/6pm PT Expected Outage: Up to 4 hours Updated Products:  AMP Access Assistant Access Analytics Access Continuum Release Highlights.

July 2, 2018: Major Release

Release Details Date/Time: Monday, July 2, 2018 at 9pm ET/6pm PT Expected Outage: Up to 4 hours Updated Products:  AMP Access Analytics Release Highlights Access Analytics 3.1: New.

May 29, 2018: Major Release

Release Details Date/Time: Tuesday, May 29th, 2018 at 9pm ET/6pm PT Expected Outage: Up to 4 hours Updated Products:  AMP Access Engine Access Assistant Access Analytics Access.

April 16, 2018: Major Release

Release Summary Release Date/Time: Monday, April 16, 2018 at 9pm ET/6pm PT Outage Length: Up to 2 hours Updated Products:  AMP Access Continuum Access Engine Access Advisor.

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