Hospitality & Travel

Accessibility resources for the Hospitality & Travel industry to help your journey

Content for the Hospitality & Travel industry

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The 2020 State of Digital Accessibility Report
Webinar: The State of Digital Accessibility in 2020

Level Access Founder & CEO Tim Springer shares hard data and insights on digital accessibility trends, new developments, and key projections for the year ahead.

The 2020 State of Digital Accessibility Report
Industry Report: The 2020 State of Digital Accessibility

This 2020 State of Digital Accessibility Report compiles the results of this year’s survey of over 1100 professionals across industries and job roles who shared.

Self-service kiosk
Ensuring Accessible Self-Service Experiences

Self-service tablets and kiosks can be found in just about every industry, from self-check-in at the doctor’s office to self-checkout at the grocery store. Due to COVID-19, more organizations are exploring self-service options to help their customers and employees maintain physical distance whenever possible.

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To ACAA and Beyond: Taking Accessibility to the Next Level

Learn more about the ways airlines can harness the immense value of accessibility into measurable return on investment, and the three most important considerations for airlines when it comes to digital accessibility in 2019.

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Access to All, or Else: California Supreme Court Issues Unanimous Decision Affirming Equal Online Access 

Thanks to the unanimous ruling from White v. Square, slip op. at 16 (Cal. Aug. 12, 2019), a formal agreement or willingness to transact with.

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Will the U.S. Supreme Court Hear Domino’s v. Robles? If They Do, What Could Happen?

Part III: Our crystal ball is getting even clearer. As we wrote about back in July, of the thousands of digital accessibility cases winding their.

Understanding Assistive Technology: How Does a Deaf or Hard of Hearing Person Use Technology?

Thank you to our friends at 3PlayMedia for their collaboration on this article. Understanding digital accessibility challenges is easy if you know people with disabilities..

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Will the U.S. Supreme Court Define the Legal Requirements of Digital Accessibility in Domino’s v. Robles? Our Legal Crystal Ball Says: Probably, Not.

Among the thousands of digital accessibility cases filed in federal and state courts each year, many are watching one case with particular interest: Domino’s Pizza LLC v. Guillermo Robles.

People with various disabilities using technology
Expanded for M-Enabling: The 2019 State of Digital Accessibility Report

UPDATE: The 2020 State of Digital Accessibility Report is available now! Level Access has expanded the 2019 State of Digital Accessibility Report to reveal more insights.

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Webinar Series:
Best of CSUN 2019

If you weren’t able to attend the 2019 CSUN Assistive Technology Conference (or maybe you were, but had to miss some of our sessions) now you’ll be able to enjoy the same talks by industry experts from the comfort of your own desk.

A crystal ball sits atop a pile of legal books. Inside the ball is an image of a happy small town and its residents. In the foreground are the scales of justice and a judge's gavel.
Digital Accessibility Crystal Ball: Will We See Different Types of Cases in 2019 and Beyond?

With digital accessibility lawsuits at record numbers—more than 2,250 cases were filed in federal court under Title III of the Americans with Disabilities Act in.

A crystal ball sits atop a pile of legal books. Inside the ball is an image of a happy small town and its residents. In the foreground are the scales of justice and a judge's gavel.
Whitepaper: Digital Accessibility Crystal Ball 2019

Digital accessibility litigation reached an all-time high in 2018, with over 2250 cases filed in federal courts alone—nearly triple the number from 2017. But for.

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Settlement Shows Limits of a “Separate-But-Equal” Approach to Digital Accessibility

Building a separate “assistive” website may seem like a good way to provide resources to customers and clients with disabilities, but, as a recent settlement.

Law books and a judge's gavel sit on a laptop
Digital Accessibility Case Filings Rebound in October/November after September Dip

While the decline in case filings in September may lead some to think the current wave of web accessibility litigation might be petering out, an.

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Over 470 Digital Accessibility Cases Filed in Q3 2018, Led By Lawsuits Against Retailers, Hotels, and Consumer Service Providers

More than 470 digital accessibility lawsuits were filed between July and September 2018, equaling 58% of total suits filed in 2017. These strong Q3 numbers.

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WCAG 2.1 Factsheet

When standards change, Level Access is here to bring clarity! Download our WCAG 2.1 Factsheet for a no-nonsense guide to the new success criteria. Contents.

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Digital Accessibility Litigation Up 24% in August 2018

If you are concerned about your organization’s risk of an ADA lawsuit, contact us for a complimentary Risk Assessment of your website. If you have already.

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Web Accessibility Litigation Targets Retail and Consumer Services, Government Agencies in July 2018

If you are concerned about your organization’s risk of an ADA lawsuit, contact us for a complimentary Risk Assessment of your website. If you have already.

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VIDEO: AbiliTrek Founder (& Level Access Alum) Daman Wandke on Accessible Travel

Traveling can and should be a great experience for everyone, but all too often, the hospitality industry does not meet the needs of people with.

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Representatives Urge DOJ to Curb Web Accessibility Lawsuits

A group of 103 members of the House of Representatives have asked the Department of Justice (DOJ) to act to curb website accessibility lawsuits under.

Whitepaper
Could I Get A Ride? Accessibility News Roundup, June 13, 2018

Hey everyone! Welcome to the latest edition of the Level Access Accessibility News Update, where we tell you what’s been going on in the realm.

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Your Website is Accessible, but is Your Mobile App?

Mobile apps are everywhere. The explosion of smartphones and tablets over the past decade have made apps an increasingly important way for businesses to connect.

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A B2B Buyer’s Crash Course in Digital Accessibility

Congrats! You have a job spending oodles of someone else’s money. But you’ve been told that you need to procure accessible technology. What exactly does.

Ducks on a Plane: Accessibility News Roundup, April 18, 2018

At Level Access, we make it our business to know what’s going on in accessibility. And since we are already scouring the web for the.

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Wet Willie’s Lawsuit Puts Web Developer in the Litigation Crosshairs

Web developers and hosting companies may need to start worrying about demand letters and suits under the Americans with Disabilities Act (ADA), if a Florida.

Digital Accessibility for Retail & Dining: Searching and Shopping Online

Customers with disabilities encounter many barriers while navigating retail and dining websites. Some of these are minor inconveniences, but others can make navigating a site extremely difficult or.

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Legal Thought Leadership Series: Level Access Asks the Experts

Digital accessibility is a constantly changing area of law. There are no explicit regulations for private companies and although we have dozens of court decisions,.

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Whitepaper: Making Travel & Hospitality Websites Accessible

Travelers with disabilities come across many barriers when planning, booking, and taking a trip, whether for business or pleasure. Some of these are minor inconveniences,.

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Web Accessibility for the Travel and Hospitality Industry

Original Presentation Date: June 13, 2017 Travelers with disabilities come across many barriers when planning, booking, and taking a trip, whether for business or pleasure..

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Traveling with Disabilities: Ground Transportation, Hotels, & Entertainment

In our final installment of this series on digital accessibility for the travel and hospitality industry, we look at ground transportation, hotels, and entertainment. Please.

Laptop with large button and text "Book Now"
Making Travel Websites Accessible to People with Disabilities

Travelers with disabilities come across many barriers when planning, booking, and taking a trip, whether for business or pleasure. Some of these may only be.

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A New Appreciation for Audio Description

While at the John Slatin AccessU event in Austin, TX recently, I had the opportunity to learn more about audio description.  What is audio description.

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The Air Carrier Access Act: Monitoring and Certification

On November 12, 2013 the Department of Transportation (DoT) issued rules (DOT-OST-2011-0177-0111) regarding the accessibility of carrier websites and ticket kiosks, which will require these.

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The Air Carrier Access Act: Kiosk Requirements

Automated kiosks operated by carriers at airports must be accessible to people with disabilities. The regulations require that 25% of kiosks installed after December 12,.

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The Air Carrier Access Act: Website Requirements

U.S. and foreign air carriers operating flights to or selling tickets to the U.S. public are required to ensure that the public-facing content of websites.

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The Air Carrier Access Act: Overview

The Air Carrier Access Act of 1986 (ACAA) prohibits discrimination on the basis of disability in air travel and requires air carriers to accommodate the.

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Air Carrier Access Act Final Rule and Web Accessibility Requirements

Overview On November 12, 2013, the US Department of Transportation (DOT) published in the Federal Register a final rule that amends its rules implementing the.

Web Accessibility in the Hospitality Industry

Physical/Architectural Accessibility vs. Web Accessibility When we talk about accessibility in the hospitality industry, the first thought that comes to mind has to do with ensuring.

A personal response to Reed Hastings, Co-Founder & CEO of Netflix

Dear Mr. Hastings, Today I received your personal apology in my in-box where you apologized for coming across as lacking respect and humility with the.