Retail & Dining

Digital accessibility resources for Retail and Dining.

The 2020 State of Digital Accessibility Report
Industry Report: The 2020 State of Digital Accessibility

This 2020 State of Digital Accessibility Report compiles the results of this year’s survey of over 1100 professionals across industries and job roles who shared.

Self-service kiosk
Ensuring Accessible Self-Service Experiences

Self-service tablets and kiosks can be found in just about every industry, from self-check-in at the doctor’s office to self-checkout at the grocery store. Due to COVID-19, more organizations are exploring self-service options to help their customers and employees maintain physical distance whenever possible.

A giant wooden judge's gavel rests on its platform.
Access to All, or Else: California Supreme Court Issues Unanimous Decision Affirming Equal Online Access 

Thanks to the unanimous ruling from White v. Square, slip op. at 16 (Cal. Aug. 12, 2019), a formal agreement or willingness to transact with.

People with various disabilities using technology
Expanded for M-Enabling: The 2019 State of Digital Accessibility Report

Level Access has expanded the 2019 State of Digital Accessibility Report to reveal more insights from the original survey of 550 industry professionals, including more.

A crystal ball sits atop a pile of legal books. Inside the ball is an image of a happy small town and its residents. In the foreground are the scales of justice and a judge's gavel.
Digital Accessibility Crystal Ball: Will We See Different Types of Cases in 2019 and Beyond?

With digital accessibility lawsuits at record numbers—more than 2,250 cases were filed in federal court under Title III of the Americans with Disabilities Act in.

Law books and a judge's gavel sit on a laptop
Digital Accessibility Case Filings Rebound in October/November after September Dip

While the decline in case filings in September may lead some to think the current wave of web accessibility litigation might be petering out, an.

A giant wooden judge's gavel rests on its platform.
Federal Court Decision in Gomez v. GNC Highlights Importance of Choosing an Experienced Accessibility Expert

A recent decision out of the Southern District of Florida highlights the importance of hiring an experienced accessibility expert in web accessibility cases under Title.

Laptop with a pile of books on it, topped by the scales of justice. In the foreground is a judge's gavel
Over 470 Digital Accessibility Cases Filed in Q3 2018, Led By Lawsuits Against Retailers, Hotels, and Consumer Service Providers

More than 470 digital accessibility lawsuits were filed between July and September 2018, equaling 58% of total suits filed in 2017. These strong Q3 numbers.

A smartphone screen showing a bookshelf. An open book is labeled WCAG 2.1.
WCAG 2.1 Factsheet

When standards change, Level Access is here to bring clarity! Download our WCAG 2.1 Factsheet for a no-nonsense guide to the new success criteria. Contents.

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Digital Accessibility Litigation Up 24% in August 2018

If you are concerned about your organization’s risk of an ADA lawsuit, contact us for a complimentary Risk Assessment of your website. If you have already.

shopping cart full of purchases
The Power of Accessibility: Expanding Your Market Reach with Inclusive Design

Original Presentation Date: September 27, 2018 In this on-demand webinar for online retailers, Elle Waters shares: Principles of accessibility and inclusive design that create usability.

shopping cart full of purchases
Online Retailers – Here Are 10 Things People with Disabilities Want You to Know

E-Commerce Times published a great article this week from our Chief Experience Officer Derek Featherstone on the importance of inclusive design for online retailers. In the.

Law books and a judge's gavel sit on a laptop
Web Accessibility Litigation Targets Retail and Consumer Services, Government Agencies in July 2018

If you are concerned about your organization’s risk of an ADA lawsuit, contact us for a complimentary Risk Assessment of your website. If you have already.

Time to Make the Website Accessible: Court of Appeals Allows ADA Lawsuit Against Dunkin’ Donuts to Proceed

The Eleventh Circuit Court of Appeals in Atlanta recently overturned a lower court’s dismissal of a website accessibility lawsuit against Dunkin’ Donuts, allowing the case.

A giant wooden judge's gavel rests on its platform.
State Attorneys General Ask DOJ to Act Now on Website Accessibility Rules

Adding to a rising number of calls for clarity on digital accessibility rules, the Attorneys General of 18 states and the District of Columbia have.

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Over 150 Digital Accessibility Lawsuits Filed in June 2018

At least 154 digital accessibility lawsuits alleging violations of the Americans with Disabilities Act (ADA) were filed in federal court in June 2018. The retail,.

Can You Be Sued Over Digital Accessibility if You Already Have a Settlement? (Spoiler Alert: Yes.)

The Eleventh Circuit Court of Appeals in Atlanta has overturned the dismissal of a website accessibility lawsuit against Hooters, allowing the case to proceed. The.

Whitepaper
Could I Get A Ride? Accessibility News Roundup, June 13, 2018

Hey everyone! Welcome to the latest edition of the Level Access Accessibility News Update, where we tell you what’s been going on in the realm.

Law books and a judge's gavel sit on a laptop
California Judge Finds Restaurant’s Inaccessible Website Violated Unruh Act

Last month, a California judge held that a restaurant’s inaccessible website violated the state’s Unruh Civil Rights Act, which prohibits discrimination on the basis of.

Accessible Mobile Apps for Retail & Restaurants

Original Presentation Date: May 31, 2018 Mobile apps have revolutionized retail and dining, presenting customers with more options—and more ways to shop and place their orders—than.

A smartphone displays a bookshelf. An open book is labeled WCAG 2.1
A B2B Buyer’s Crash Course in Digital Accessibility

Congrats! You have a job spending oodles of someone else’s money. But you’ve been told that you need to procure accessible technology. What exactly does.

Judge Nips 1-800-FLOWERS.com’s Motion to Dismiss Accessibility Suit in the Bud

Things aren’t coming up roses for 1-800-FLOWERS.com, which last month saw a federal judge in Massachusetts reject its bid to toss out a lawsuit alleging.

Ecommerce represented by a monitor with a shopping cart on it, a buy now button, and credit card
Less Risk, More Revenue: Accessibility For Retail and Dining Websites

Original Presentation Date: February 27, 2018 Most retail and dining establishments understand that physical spaces need to conform to specific design requirements for accessibility under the.

Digital Accessibility for Retail & Dining: Customer Service and Review

Last week, we filled our grumbly tummies with a trip to the digital food court. Let’s go back to retail shopping, shall we? We’ve already.

Pharrell Williams May Not Be Happy About His Website Being Sued

  Plaintiff Victor Lopez, who is blind, has filed a complaint in a federal District court for the Southern District of New York, alleging that.

Screens showing images of online shopping.
Digital Accessibility for Fine Dining, Fast Food, and Other Eateries

As more dining establishments use the web for sharing menus, taking reservations, and processing online orders for pickup or delivery, feeding your customers’ need for.

Digital Accessibility for Retail & Dining: Making a Purchase

Last week, we talked about searching and shopping online, and the barriers that a shopper with a disability may encounter while looking for that perfect.

A tablet and smartphone displaying icons related to online shopping
Making Retail & Dining Websites Accessible to People with Disabilities

Shoppers with disabilities encounter many barriers while navigating retail and dining websites. Some of these are minor inconveniences, but others can make navigating any retail.

Digital Accessibility for Retail & Dining: Searching and Shopping Online

Customers with disabilities encounter many barriers while navigating retail and dining websites. Some of these are minor inconveniences, but others can make navigating a site extremely difficult or.

E-Commerce Websites Targeted in Series of ADA Lawsuits in Pittsburgh

In the past week, a Pennsylvania woman has filed at least five lawsuits against e-commerce sites for alleged violations of Title III of the Americans.

A variety of educational items, including a diploma, an apple, a tablet, and books.
Use Case Testing

What is it, where does it fit in, and is it right for your situation? As a member of the Accessibility Services team at Level.