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Original Presentation Date: July 21, 2020

Has your organization received a demand letter stating that your website is in violation of the ADA because it’s not accessible to individuals with disabilities? Haven’t gotten one yet, but worried you might be at risk? In either case, you’re not alone. Thousands of companies are in the same boat—from big brands to small niche businesses—with the number of web accessibility cases under the ADA growing exponentially since 2015 and showing no signs of slowing.

Sending a demand letter is often the first step that a person with a disability takes to compel an organization to make its website or mobile app accessible and barrier free. Fortunately, most cases never make it to court, with negotiations resulting in a structured settlement agreement,

In this on-demand webinar, CEO Tim Springer discusses:

  • What’s happening in web accessibility lawsuits now, and how COVID-19 is changing the legal landscape
  • ADA Demand Letters – who’s sending them, what triggers them, and how they work (including excerpts from actual letters for websites and mobile apps)
  • Practical steps you can take now to avoid receiving one and how to tie that into your overall compliance strategy


Tim Springer
CEO and Founder, Level Access

Tim SpringerTim has dedicated over two decades to ensuring that technology not only meets regulatory standards, but also supports real world use by individuals with disabilities. As a leader in the digital accessibility industry, he has provided compliance solutions to thousands of organizations, advising large corporations and Federal agencies on technical challenges and best practices required to successfully achieve accessibility. As creator and designer of Level Access’s core technology, he led the development of InFocus, the industry’s first commercial software for testing web accessibility, and served as the chief architect of the firm’s Accessibility Audit Methodology and Accessibility Management Platform (AMP).