Coming soon: Google and PwC share best practices on inclusive customer experience. Register now!

Join PricewaterhouseCoopers (PwC),
Google and Level Access

Wednesday, August 24 | 2:00pm ET


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Providing exceptional customer experiences can mean the difference between winning and surviving in today’s hyper competitive B2C industry. Prioritizing a more inclusive and accessible shopping experience is the ultimate customer-first investment. With foundations in diversity, equity, and inclusion – creating accessible experiences is a critical component of delivering customer centricity. For those companies that take an accessibility-first approach, the ROI includes significant opportunities for growth by expanding their customer base and enhancing brand image which in turn, has the potential to drive sales and revenue.

What do companies need to consider to ensure that their digital offerings are accessible for all?

Please join Arpitha Shetty, Director, Accessibility and Inclusive Design at PwC, as she moderates an expert panel discussion with Leslie Leland, Director of Devices and Accessibility at Google and Jon Avila, Chief Accessibility Officer at Level Access as they discuss:

  • The What and the Why of digital accessibility
  • Implications from the changing regulatory and litigation landscape
  • A look at some of the initiatives and research Google has pioneered in accessibility
  • Best practices to address accessibility gaps impacting CX

About the Presenters

Arpitha ShettyArpitha Shetty, Director, Accessibility and Inclusive Design at PwC

Naomi Arpitha leads the Accessibility and Inclusive Design Product strategy team for PwC’s Products and Technology. Her focus is advancement of accessibility and inclusive design practices to make their products and websites inclusive to everyone.


Jon AvilaJon Avila, Chief Accessibility Officer at Level Access

Jonathan (Jon) Avila is the Chief Accessibility Officer for Level Access. Jon is involved in updating and maintaining Level Access’s Unified Audit Methodology and best practice library relating to Section 508, WCAG, and other accessibility standards. Jon has deep experience in the analysis, design and repair of software, web pages, mobile apps, games, documentation and hardware for accessibility. Jon participates in the Accessibility Guidelines Working Group and the Low Vision Accessibility Task Force, and is on the Global Leadership Council of the International Association of Accessibility Professional, and blogs on accessibility issues.


Leslie LelandLeslie Leland, Director of Devices and Accessibility at Google

Leslie is the Product Inclusion Lead for Google Devices and Services and a Google.org Fellow advisor for Global.health, a global pandemic data research consortium. Leslie works across hardware, software, and backend product organizations to drive accessibility, fairness and inclusion. Her working group spans a broad range of technologies, delivering innovative, helpful and inclusive experiences at Google scale.


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