It's official: Level Access and eSSENTIAL Accessibility are becoming one! Read the Press Release.

On Demand Webinar with PricewaterhouseCoopers (PwC), Google and Level Access

Providing exceptional customer experiences can mean the difference between winning and surviving in today’s hyper competitive B2C industry. For those companies that prioritize an accessibility-first approach, the ROI includes significant opportunities from innovation, customer expansion and an enhanced brand image; which in turn, has the potential to drive sales and revenue.

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What do companies need to consider to ensure that their offerings are accessible for all?

Please join Arpitha Shetty, Director, Accessibility and Inclusive Design at PwC, as she moderates an expert panel discussion with Leslie Leland, Director of Devices and Accessibility at Google and Jon Avila, Chief Accessibility Officer at Level Access as they discuss:

  • Considerations for inclusive communications that address different dimensions of accessibility such as mobility, vision, hearing, neurodiversity, mental health, learning and cognition.
  • How to mitigate risks and capitalize on the opportunities presented by the changing regulatory and litigation landscape.
  • Why inclusive design drives innovation for all – along with a look at some of the exciting product initiatives Google is pioneering.
  • Best practices to address accessibility throughout the end-to-end CX journey.
  • And much more!

About the Presenters

Arpitha ShettyArpitha Shetty, Director, Accessibility and Inclusive Design at PwC

Naomi Arpitha leads the Accessibility and Inclusive Design Product strategy team for PwC’s Products and Technology. Her focus is advancement of accessibility and inclusive design practices to make their products and websites inclusive to everyone.

Jon AvilaJon Avila, Chief Accessibility Officer at Level Access

Jonathan (Jon) Avila is the Chief Accessibility Officer for Level Access. Jon is involved in updating and maintaining Level Access’s Unified Audit Methodology and best practice library relating to Section 508, WCAG, and other accessibility standards. Jon has deep experience in the analysis, design and repair of software, web pages, mobile apps, games, documentation and hardware for accessibility. Jon participates in the Accessibility Guidelines Working Group and the Low Vision Accessibility Task Force, and is on the Global Leadership Council of the International Association of Accessibility Professional, and blogs on accessibility issues.

Leslie LelandLeslie Leland, Director of Devices and Accessibility at Google

Leslie is the Product Inclusion Lead for Google Devices and Services and a Fellow advisor for, a global pandemic data research consortium. Leslie works across hardware, software, and backend product organizations to drive accessibility, fairness and inclusion. Her working group spans a broad range of technologies, delivering innovative, helpful and inclusive experiences at Google scale.

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