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Webinar: LendKey’s Journey to Make Lending Simple Through Digital Accessibility

Written by: Esty Peskowitz

Original Presentation Date: Thursday, June 20th

LendKey LogoAre you unsure about the whys and hows of building a digital accessibility program at your organization?

Learn why LendKey – a digital lending solution and Level Access customer – made accessibility a core initiative, and how they are working toward exceptional user experience and barrier-free access for ALL customers.

LendKey’s Director of UX, Giancarlo Deleon, shared how a commitment to customer experience led to a company-wide accessibility program.

This webinar discussed:

  • LendKey’s business model and technology
  • Why digital accessibility is important to them
  • Their partnership with Level Access, including audits and training
  • The inevitable bumps along the road to creating an inclusive user experience

American Bankers Association Endorsed SealLevel Access and LendKey are both endorsed by the American Bankers Association with a shared commitment to digital accessibility, and the partnership between the two companies enables seamless accessibility as LendKey continues to help member banks grow their lending portfolios.



The Presenters

Giancarlo DeleonGiancarlo Deleon
Director of UX, LendKey
As Director of User Experience, Giancarlo leads platform design, research, and accessibility initiatives, and also works with LendKey’s partner lenders to create frictionless and customizable digital lending solutions. He has over a decade of experience designing digital lending products, previously working with CapTech Ventures to successfully develop a complex scope of UX.


Cindy ZhouCindy Zhou
Chief Marketing Officer, Level Access
As Chief Marketing Officer, Cindy is responsible for driving the Level Access brand, demand generation, communications, product marketing, sales enablement, and inside sales. A recognized industry influencer and revenue marketing executive, Cindy is a frequent speaker, writer, and media contributor.