Celebrating Our Recognition as a Leader in the Forrester Wave: What It Means for You

Just weeks after the launch of our AI agents and capabilities, Forrester recognized Level Access as a Leader, with the highest score in the Current Offering category and the highest possible score in the Innovation criterion.

This recognition is about more than where we are today—for us, it’s about how we’re shaping the future of digital accessibility. The definition of a “complete” digital accessibility platform has expanded in recent years, with portfolios now spanning web, mobile, and documents. Release cycles move faster. And AI adoption has shifted from experimentation to in-workflow outcomes. Programs need a partner that delivers results for today’s reality, and that’s exactly where we’ve been investing.

So, how have we adapted our solution to meet changing demands—while continuing to provide best-in-class capabilities for scaling accessibility programs’ impact? This blog breaks down some of the recent innovations and core offerings that we feel set us apart in Forrester’s evaluation.

“Level Access offers best-in-class capabilities for monitoring, reporting, and embedded learning.”
– The Forrester Wave™: Digital Accessibility Platforms, Q4 2025

An evolving solution to keep pace with today’s demands

As the demands placed on accessibility programs grow, we’re expanding our solution to help teams stay ahead. Here are just a few ways that we’re evolving to help our customers navigate today’s dynamic digital landscape.

Hybrid Intelligence: Digital accessibility platform + AI agents + Human expertise

AI advancements are driving a new wave of digital accessibility innovation, and we’re proud to be at the forefront of that shift. We recently expanded our platform’s capabilities with AI accessibility agents that work directly in teams’ existing tools. Alongside our other platform features, our AI agents help teams close three critical gaps—risk, resolution, and evidence—by finding issues earlier, fixing them faster, and proving progress to leaders.

While we support teams across an organization—from product to compliance—Forrester specifically mentioned our AI-powered Level CI tool as a “proof point” of our commitment to increased support for development teams. We’re confident that this tool, which equips developers with intelligent code suggestions directly in their pull requests, contributed to our perfect score of 5.0 in Forrester’s DevOps Support criteria.

Of course, we know AI is only part of the solution for building a scalable accessibility program. That’s why our Hybrid Intelligence model combines the speed and scale of AI with our integrated platform and the market’s deepest bench of accessibility experts. In our opinion, this holistic vision helped us score a 5.0 in Forrester’s Roadmap criterion.

“Level Access envisions a future where agentic AI gives every company an accessibility team… Backing up its vision, Level Access has a thoughtful approach to innovation along with a sizable product, design, and engineering organization. Its roadmap is published, and all reference customers validated its transparency.”
– Forrester

Simplified mobile accessibility testing

As users embrace mobile-first experiences, mobile accessibility is no longer a secondary consideration for organizations—it’s integral to upholding inclusion and compliance across all touchpoints. And when evaluating vendors, Forrester accounted for providers’ mobile testing capabilities.

We’ve prioritized mobile accessibility solutions through several recent launches, including the Level Access Mobile Testing SDK. This tool integrates accessibility scanning directly into complex mobile interaction testing, uncovering issues that native tools often miss. Additionally, our no-code Live App Testing tools make it easy for non-experts to test mobile apps on real or virtual devices, lowering the costs of meeting accessibility requirements while involving more stakeholders.

As part of our full Mobile Testing Suite—which also includes expert-led Design Evaluations, manual audits, and ongoing support—these tools help organizations accelerate mobile accessibility, reduce testing complexity, and consistently deliver more inclusive apps.

Post-source remediation that keeps you in control

Sustainable accessibility is driven by proper design and coding of your experiences—but real life intervenes. It can be challenging to consistently maintain accessibility when you’re navigating imminent major releases, mid-migration sites, and limited developer capacity.

That’s why we offer automated remediation technology: AI‑driven, low‑code controls that automatically identify and address many common violations of the Web Content Accessibility Guidelines (WCAG) while letting your team review, edit, and approve changes to maintain full control.

In its 2025 report, Forrester incorporated post‑source remediation into their evaluation, and we believe our approach distinguished us. As initiators of the cross‑industry W3C Community Group Report on post‑source capabilities, we’ve led the industry in post-source automated remediation technology to ensure that our customers can benefit from every possible way to achieve accessibility.

Now, as your teams continue strengthening accessibility in design and code, our post-source automated remediation technology operates in tandem as part of a complete solution.

A trusted partner for scalable success

Our customers have long counted on us to help them not only meet compliance standards in the short term, but also build and scale mature accessibility programs that stand the test of time. As we’ve adapted to teams’ evolving needs, we’ve continued to strengthen the core aspects of our solution that support programs’ expansion, maturity, and sustainability.

Let’s explore some of the ways we’re helping programs scale impact without scaling resources.

Actionable accessibility testing

Reliable testing—both automated and manual—is a pillar of any effective accessibility program. But too often, progress stalls when teams struggle to make sense of or prioritize test findings. For momentum that sticks, organizations need a testing partner that makes actioning on results as intuitive as running a scan or requesting an evaluation.

We’re honored to have received the highest scores possible of 5.0 across Forrester’s Manual Testing Functionality, Monitoring, Document Testing, Component Testing, and User Flow Testing criteria. And our approach to testing doesn’t just stand out for its thoroughness and accuracy. How we deliver test results matters as much as how our experts test. The Level Access Platform provides a robust suite of tools that make findings easy to understand and address, closing the gap between audits and action.

Role-based accessibility training

A sustainable accessibility program is built on more than advanced technology and external guidance. Teams must also develop accessibility expertise from within through practical training.

That’s why the Level Access Academy provides on-demand and live training designed for real-world challenges, with role-based courses that meet every skill level. We believe our deep investment in education was reflected in Forrester’s evaluation: We received the highest possible score of 5.0 in the Embedded Learning criterion.

Robust reporting and analytics

To expand their programs, accessibility leaders need a way to showcase the impact of their work to senior leaders. Our platform’s reporting tools are designed to help accessibility champions understand organization-wide progress and connect that data to broader business objectives.

In addition to executive-ready reporting, our platform powers detailed program analytics, equipping teams to make informed resourcing and prioritization decisions that sustain momentum.

We believe our strengths in these features were reflected with the highest possible scores of 5.0 across both the Reporting and Program Analytics criteria.

And our team hasn’t slowed down. We recently launched two new AI-powered features—Common Findings and the Reporting Agent—that help teams prioritize accessibility at scale and generate reports more easily than ever.

“Level Access is a strong fit for organizations of all sizes seeking a partner with the tech, services, and training to elevate their accessibility program.”
– Forrester

The future of digital accessibility starts here.

As the digital accessibility landscape continues to evolve, organizations require a partner that keeps pace with changing demands and technologies. We’re committed to not only meeting organizations’ needs today but also providing the end-to-end digital accessibility solution for tomorrow. And with our track record of continued leadership, we’re confident we’ll deliver on that commitment.

Explore the full Forrester Wave™: Digital Accessibility Platforms, Q4 2025 report to learn why Forrester named us a Leader. Ready to discover how our AI-driven platform can future-proof your accessibility program? Reach out to our team to schedule a demo today.

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.