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the 2024 Gartner® Market Guide for Digital Accessibility |

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Accessibility for Retail and Consumer Brands

Elevate customer experience, ensure legal compliance

You’re invested in creating engaging, brand-defining experiences that win new customers and keep loyal customers coming back. But if your website, app, or e-commerce platform isn’t accessible to people with disabilities, you’re likely excluding a large portion of your consumer base. (And more of your customers may encounter barriers than you realize.)

You’re also risking a time-consuming, reputation-damaging compliance lawsuit.

We’ll equip you with the technology and expert support you need to swiftly resolve accessibility issues, ensuring lasting compliance and providing seamless experiences for every customer.

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Trusted by iconic and innovative brands and retailers

Boost reputation and reduce risk

Retail professionals we surveyed for our State of Digital Accessibility Report say that digital accessibility contributes to better brand performance and reduced legal risk.

  • Icon of a megaphone

    87%

    report improved brand reputation.

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    85%

    report improved customer acquisition.

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    81%

    report improved customer retention.

Everything you need to make compliance stick

From evaluating your website to upskilling your team, our holistic digital accessibility solution adapts to your company’s needs—so you can meet the needs of your customers.

Legal expertise

Navigate legal action and mitigate future risk with support from our team of digital accessibility legal experts. From validating a demand letter to understanding regulations, we’ll serve as your dedicated support team for lasting compliance.

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Accessibility icon

Reduce your risk of a lawsuit by adding our interactive accessibility icon to your site. Synonymous with the highest standards of accessibility, it assures users that you are continually identifying and fixing any areas of non-compliance.

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Fast, flexible auditing

Get audit results in weeks, not months, with our agile approach to evaluation. Our team of expert testers, which includes people with disabilities, focuses on your key user flows first—so you can quickly ensure your highest-priority customer journeys are barrier-free.

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On-demand training, anytime support

Empower your team to tackle accessibility more efficiently with live and self-paced training through our Academy. We offer expert-curated learning paths for key roles including designers, developers, and content creators, with courses focused on practical skill-building and real-world applications.

As you build internal knowledge, our team of experts will be on hand to provide one-on-one guidance and support. Whether you’re seeking clarity on legal requirements or help ensuring your vendors are supporting your accessibility efforts, we’ll answer your questions and provide an actionable roadmap for swiftly meeting your compliance goals.

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A mock-up of an e-commerce website showing a blonde female model in sunglasses and a yellow beanie. Red errors bubbles on the screen represent accessibility issues.

Build a brand for everyone

Learn how prioritizing e-commerce accessibility creates seamless customer journeys and strengthens brand image.

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Engage every customer

As the market-leading digital accessibility solution provider, we empower retail and consumer brands of all sizes—from upstarts to major enterprises—to deliver inclusive, compliant experiences. Contact a member of our team today to get started mitigating risk and improving customer journeys for all.

videographer smiling at a pleasant mobile experience