How Collibra Strengthened Customer Relationships Through Accessibility Expertise
Summary
- Collibra recognizes that accessibility is essential to inclusive, user-centric product design—and the company is committed to delivering barrier-free experiences for all users.
- Because Collibra works with organizations in highly regulated sectors, meeting accessibility standards like the Web Content Accessibility Guidelines (WCAG) is integral to supporting their customers’ compliance goals.
- When Collibra’s accessibility program was still in its early stages, teams were struggling with inconsistent practices, limited internal expertise, and a lack of structure to guide inclusive design and development. These challenges made it difficult for Collibra to efficiently meet customers’ rigorous accessibility expectations.
- To strengthen its accessibility program and better serve its customers, Collibra partnered with Level Access to bring expert support, strategic guidance, and structured processes into its accessibility program.
- Thanks to this partnership, Collibra has improved the consistency and scalability of its accessibility practices, resulting in better UX and deeper customer trust.
Establish scalable accessibility processes to meet customer expectations
A leading cloud-based intelligence platform, Collibra supports a wide range of enterprise users—and the company understands that accessibility is a core part of delivering high‑quality digital experiences. “Accessibility means more than just creating better interactions,” says Jessica Moravec, Design System Manager at Collibra. “It reflects our commitment to delivering better UX and overall experiences for all our customers.”
Collibra’s commitment to digital accessibility is especially critical because many of their customers operate in highly regulated sectors, such as government and banking, where accessibility is a legal requirement. These organizations frequently submit automated scan results or audit findings to Collibra to verify their own conformance with the Web Content Accessibility Guidelines (WCAG), the global standard for digital accessibility.
Without established processes or deep accessibility expertise, responding to these reports quickly became demanding for Collibra’s teams. “We were finding it difficult to identify which findings were real issues and which were invalid violations,” explains Ben Strick, Staff Software Engineer at Collibra. “Investigating, interpreting, and responding to the constant stream of findings was putting a lot of pressure on our teams.”
“Our accessibility program was still maturing; we knew we needed the right expertise and structure to scale our accessibility efforts.”
To support customers effectively, Collibra needed a more structured way to assess issues, validate fixes, and manage accessibility across a growing product.
Meet customers’ accessibility requirements through collaboration with experts
Collibra recognized that more mature accessibility processes and greater expertise would help them respond to customers swiftly and confidently. For support in these areas, they partnered with Level Access.
Level Access provided Collibra with ongoing access to specialists who could help interpret complex findings and verify that fixes were implemented correctly. Through collaborative working sessions, Level Access helped Collibra explore solutions to their customers’ accessibility queries, clarify best practices, and arrive at implementations that improved the digital experience for all users.
“Accessibility isn’t going anywhere. Platforms are becoming more complex, so having a partner we can collaborate with as our accessibility program matures is incredibly valuable.”
Beyond resolving individual issues, Level Access helped shape Collibra’s long-term accessibility strategy and educated the team on best practices. “Working with Level Access feels like a true partnership where everyone is working toward the same goal: building the best accessible product for our customers,” says Strick.
Greater accessibility maturity and increased customer confidence
Through its collaboration with Level Access, Collibra has significantly strengthened the maturity of its accessibility program, resulting in more efficient and scalable processes.
With expert guidance available whenever issues arise, Collibra can now evaluate customer findings more accurately, validate fixes with confidence, and respond to customer audits more quickly. “Having expertise from Level Access has equipped us to confidently respond to customer questions about accessibility and address issues quickly when they arise,” says Strick.
Collibra has also cultivated deeper accessibility expertise within its own teams. Designers, engineers, and product managers now understand accessibility best practices, driving more consistent implementation.
“Level Access has helped us identify where to focus our efforts to strengthen accessibility across the platform, embedding it more consistently into our design systems, development workflows, and decision-making.”
By embedding accessible design more deeply into its processes, Collibra is delivering more inclusive, reliable experiences for its customers, while building the internal capability to scale and evolve its program alongside a growing platform.
“The improvements that we’ve made have led to much better UX, and our customers have been very happy with the results,” Strick says. “The resilience and maturity of our accessibility program reinforces our commitment to providing inclusive, enterprise-grade digital experiences.”