Service Description: Design Evaluations

Back to all Service Descriptions

V.1.0 – Published December 12, 2025

1. Introduction

This Service Description document outlines the consulting services that Level Access will provide to the Customer (“Services”). The Services are provided subject to and governed by the terms and conditions of the applicable Master Services Agreement (whether executed separately or incorporated by reference, including via hyperlink), Order Form, and Statement of Work, and shall commence and continue for the duration set forth in the governing agreements.

 

2. Scope of Services & Deliverables

The Design Evaluation service provides an early-stage accessibility review of digital brand assets, such as web and application designs, style guides, and page templates. This evaluation helps organizations ensure their visual designs are inclusive and usable for people with disabilities—before development begins.

Accessibility experts assess common design elements including color usage, text contrast, navigation components, form fields, and layout patterns. The goal is to identify potential barriers and provide clear, actionable recommendations that align with accessibility best practices and standards.

By addressing accessibility during the design phase, organizations can:

• Reduce the need for costly rework later in development
• Minimize implementation delays
• Accelerate time to launch
• Build a consistent and inclusive design system

This service supports a “shift-left” approach—embedding accessibility early in the design process rather than reacting to issues after development is complete. It lays the foundation for scalable, accessible digital experiences that meet a wide range of user needs.

Service Activities:

A review of an organization’s design files—such as web pages, app screens, and key components (like buttons, forms, or menus)—to check how well they support accessibility.

An accessibility consultant will carefully review the design screens and identify areas that could create challenges for people with disabilities. The review focuses on ten important areas of accessibility, including:

• Color contrast – making sure text and background colors are easy to see
• Focus indicators – ensuring it’s clear which element is selected when using a keyboard
• Problematic code patterns – spotting any design elements likely to be built in an inaccessible way
• Page layout and structure – checking if the design has a clear, logical flow
• Forms and input fields – reviewing form designs for ease of use and clarity
• Buttons and other controls – ensuring all interactive elements are accessible
• Changes on the screen – noting any design elements that may shift context or cause confusion
• Text size and readability – reviewing fonts and spacing for legibility
• Clear, understandable content – ensuring the design supports easy comprehension
• Media and multimedia – checking if audio, video, or images are designed with accessibility in mind

The consultant will provide clear, targeted recommendations to help teams build accessibility into the design process—making it easier to develop inclusive products from the start.

Deliverables:

Accessibility issues are marked directly on the design screens using the Level Access Platform, with clear notes that explain what the problem is, how to fix it, and links to helpful accessibility standards for reference. As part of the Design Evaluation Service the following is included:

• A summary of the most important accessibility issues found across ten key areas of design (like color use, text readability, and forms)
• Clear, practical recommendations on how to fix the issues and apply accessibility best practices
• A severity rating for each issue to help teams prioritize what to fix first
• Links to relevant accessibility standards (like WCAG) for those who want to learn more
• Screenshots or examples from the designs (if helpful) to show exactly where the issue occurs

 

3. Scheduling & Submission

Design Evaluations are submitted through the Platform or directly through a Zendesk Service Intake Request.

 

4. General Customer Obligations, Assumptions and Exclusions

Level Access obligations, and the Services, are subject to Customer complying with the Customer obligations, assumptions, and exclusions listed below.

Customer Obligations:

• Provide design screens in .PNG format, with one screen per image
• Make sure each image is clear, easy to read, and under 20MB
• Submit up to:
  • 10 desktop/tablet screens (for large-format designs), or
  • 50 mobile screens (for mobile-first designs)
• If submitting responsive designs (both desktop and mobile versions), Level Access will review and confirm whether additional time or scoping is needed
• Customer to choose which pages to include and convert the final designs into PNG format before submitting
• Optional reference materials—such as design libraries, color codes (HEX values), or component states—may be submitted to help inform the evaluation and provide helpful context
• A customer can request a live, 30-minute walkthrough with an accessibility expert after delivery of the evaluation to review the findings. The request can be made via Zendesk and a calendly link is sent to the customer to schedule a meeting within thirty (30) days of the Zendesk ticket being opened. If the Customer has not scheduled a meeting within thirty (30) days, the Zendesk ticket will be closed and the Customer will need to open a new ticket to request the meeting.

Assumptions:

• Designs can be shared in any stage—rough drafts, screen layouts, or existing designs are all accepted
• Common content reviewed includes layout, text, buttons, forms, images, menus, and overall structure
• Only screens related to digital experiences (like websites or apps) will be reviewed
• Images must be high enough quality to review clearly; low-quality or blurry images may delay the process if resubmission is needed
• The customer is responsible for choosing which pages to submit and preparing them as PNG files

Exclusions:

• Each image must be under 20MB. Larger files cannot be processed
• Each image should show only one screen or page. Images with multiple screens will be excluded
• Images that are blurry, pixelated, or too compressed may not be reviewed if the content is unclear
• Customers are responsible for exporting and submitting their design files in the required PNG format
• There will be no legal advice pertaining to any of the design content

 

5. Fees and Payment

Direct Purchases: If the Customer purchases Services directly from Level Access, payment terms are governed by the applicable Master Services Agreement (whether executed separately or incorporated by reference) and Order Form.

Partner or Affiliate Purchases: If the Customer purchases Services through an authorized partner or affiliate, payment terms are governed by the agreement between the Customer and the partner or affiliate.