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V.1.0 – Published December 12, 2025
1. Introduction
This Service Description document outlines the consulting services that Level Access will provide to the Customer (“Services”). The Services are provided subject to and governed by the terms and conditions of the applicable Master Services Agreement (whether executed separately or incorporated by reference, including via hyperlink), Order Form, and Statement of Work, and shall commence and continue for the duration set forth in the governing agreements.
2. Scope of Services & Deliverables
Service Overview:
Live accessibility training sessions for customers ranging from introductory courses to advanced-level, role specific technical training. Limited access to recording for a set period of time. Sessions are hosted virtually, if onsite custom pricing is required. Customers may choose session topics from the list available in our Live Training catalog.
2.1 Service Activities:
- Format: Live training is delivered in a virtual learning environment using either Zoom or Microsoft Teams, based on customer preference.
- Session invite: An invite will be generated and sent to the original requester and may be forwarded to attendees at the discretion of the customer.
- Content: Established curriculum will be used to facilitate live training sessions, and the materials used can be made available prior to the scheduled delivery time, upon request, otherwise will be delivered after the session is completed.
2.2 Deliverables
- Recording: Level Access makes every effort to record each session and provides the customer with a streaming link that will be available for 120 days post delivery.
- Session Materials: Available to customers post training or prior to training, by request.
3. Scheduling & Submission
Instructor-Led Training scheduling requests are submitted through the Level Access Platform or directly through a Zendesk Service Intake Request.
- Customers may schedule sessions individually within a window of time no sooner than fourteen days nor later than ninety days.
- Sessions must be scheduled prior to the end date specified in the applicable Order Form, Statement of Work, or equivalent agreement.
- Level Access requires a minimum of fourteen days to cancel or postpone a previously scheduled session, counting backward from the training date.
- Failure to provide at least fourteen days notice may result in penalties, up to and including forfeiture of session.
4. General Customer Obligations, Assumptions and Exclusions
Level Access obligations, and the Services, are subject to Customer complying with the Customer obligations and exclusions listed below.
4.1 Customer Obligations:
To ensure smooth delivery, customers are responsible for:
- Inviting employees as attendees by forwarding the training session invite
- Providing in advance any examples the customer wishes to be included in a particular session
4.2 Exclusions:
Unless specifically included in the agreement, this service does not cover:
- Onsite or in-person delivery
- Custom changes to curriculum
- Downloadable recordings
5. Fees and Payment
Direct Purchases: If the Customer purchases Services directly from Level Access, payment terms are governed by the applicable Master Services Agreement (whether executed separately or incorporated by reference) and Order Form.
Partner or Affiliate Purchases: If the Customer purchases Services through an authorized partner or affiliate, payment terms are governed by the agreement between the Customer and the partner or affiliate