Service Description: VPAT (Voluntary Product Accessibility Template)

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V.1.0 – Published December 12, 2025

*Note, to be purchased with a Manual Audit Service

1. Introduction

This Service Description document outlines the consulting services that Level Access will provide to the Customer (“Services”). The Services are provided subject to and governed by the terms and conditions of the applicable Master Services Agreement (whether executed separately or incorporated by reference, including via hyperlink), Order Form, and Statement of Work, and shall commence and continue for the duration set forth in the governing agreements.

 

2. Scope of Services & Deliverables

Service Overview:

An Accessibility Conformance Report (ACR) is a formal document that shows how well a digital product—like a website or application—meets specific accessibility standards. It is created using a standard format called the Voluntary Product Accessibility Template (VPAT®).

This report is based entirely on the results of a Manual Audit conducted by Level Access. It provides a clear, point-in-time summary of which parts of the product meet standards such as:

• WCAG 2.2 (Web Content Accessibility Guidelines)
• Revised Section 508 (U.S. federal accessibility requirements)
• EN 301 549 (European accessibility standard)

Organizations often use this report to:

• Respond to procurement or RFP requirements
• Meet internal or compliance documentation needs
• Share accessibility status with customers or the public

This service is only available when paired with a Manual Audit (Add link to Service Description) performed by Level Access. We do not create ACRs/VPATs based on outside testing or audits.

Deliverables:

• One finalized Accessibility Conformance Report (ACR) created using the VPAT® format
• Delivered as a fully accessible PDF, meeting PDF/UA standards
• One round of customer-requested edits, such as minor corrections or clarifications, after the initial review
• One optional VPAT update within 12 months of delivery, if the digital product has changed and Level Access has validated those changes through additional Manual Testing

Service Activities

• A Level Access Accessibility Consultant reviews the results of the Manual Audit along with the relevant accessibility standards (such as WCAG 2.2, Section 508, or EN 301 549)
• The appropriate VPAT® template is selected based on the standards required
• The Accessibility Conformance Report (ACR) is written using the audit findings, following industry-standard formatting and definitions
• The final PDF report is made accessible and remediated to meet PDF/UA standards, ensuring it can be used by people who rely on assistive technologies

 

3. Scheduling & Submission

VPAT requests are submitted through the platform or directly through a Zendesk Service Intake Request. General Customer Obligations, Assumptions and Exclusions

 

4. General Customer Obligations, Assumptions and Exclusions

Level Access obligations, and the Services, are subject to Customer complying with the Customer obligations, assumptions and exclusions listed below.

Customer Obligations:

• Complete the Level Access Intake Form, which must include:
  • Official product name and version
  • Accessibility standard and VPAT® template to be used (e.g., WCAG 2.2, Section 508)
  • Brief product description
  • Accessibility contact information
• If any accessibility issues relate to third-party applications, notify Level Access if those should be labeled as “third-party” in the Remarks and Explanations section of the VPAT®
• Approve all scoped pages for the Manual Audit—which will inform the VPAT®—within 5 business days of receiving the initial scope from Level Access, if no reply from the Customer, Level Access will assume acceptance and proceed with the Manual Audit
• Review and approve the final VPAT® report upon completion

Assumptions:

• The product being Audited is stable and reflects what end users currently experience in production (live) in order to complete the VPAT®
• A Manual Audit of the product has been completed by Level Access within the last 12 months, and any updates or changes made since the audit have been communicated to Level Access before any VPAT® can be issued
• Each VPAT® report is created for one specific platform, version, and accessibility standard
• If the product includes both an Android and iOS version of a mobile app, a separate VPAT® is required for each version
• Customers are responsible for fixing the accessibility issues identified in the audit, using the remediation guidance provided.

After fixes are made, Level Access will re-test the same issues to confirm they’ve been resolved. We assume most issues will need no more than two rounds of re-testing per issue to verify completion.

Exclusions:

• Live training related to VPATs is not included in this service but can be purchased separately and added to the contract through Level Access Training Services (Add link)
• If significant changes have been made to the product since the Manual Audit, additional testing and scoping may be required before an updated VPAT® can be issued
• A VPAT® can only be created if a Manual Audit has been completed within the past 12 months; if the audit is older, an updated audit may be required

 

5. Fees and Payment

Direct Purchases: If the Customer purchases Services directly from Level Access, payment terms are governed by the applicable Master Services Agreement (whether executed separately or incorporated by reference) and Order Form.

Partner or Affiliate Purchases: If the Customer purchases Services through an authorized partner or affiliate, payment terms are governed by the agreement between the Customer and the partner or affiliate.