State of Digital Accessibility Report: 2025-2026 Appendix: Program snapshot
Nov 11, 2025
In the previous sections of this report, we’ve covered key trends shaping the digital accessibility landscape, including developments relative to previous years. But our survey also explored how accessibility teams are working today—including who owns accessibility, what tools they’re using, and how they’re measuring impact. This section provides a snapshot of our findings on programs’ current operations.
Does your organization have a department or individual that is accountable for overseeing the adoption of digital accessibility?
| Team | Percentage of respondents |
|---|---|
| Yes, it sits within a technology team (e.g., engineering, IT). | 32.8% |
| Yes, it sits within the team responsible for DEI (diversity, equity, and inclusion). | 24.0% |
| Yes, it sits within our compliance and/or legal team. | 20.5% |
| Yes, it sits within a product team. | 4.8% |
| Yes, it sits on the executive or business operations team. | 3.9% |
| Yes, it sits within a design team. | 2.7% |
| Yes, it sits within a marketing team. | 3.1% |
| Yes, it sits on another internal team. | 1.5% |
| No, it is managed by an external agency. | 2.0% |
| No department or individual is accountable. | 4.0% |
| Don’t know | 0.6% |
What tools and / or services does your organization use to improve or maintain digital accessibility? Select all that apply.
| Tool or service | Percentage |
|---|---|
| Accessibility consulting services (e.g., technical guidance, program management support, legal support) | 43.5% |
| Digital accessibility software / platform | 41.9% |
| Automated technology that finds common errors and addresses them for the end user | 40.7% |
| Accessibility tools built into a CMS (content management system) or DXP (digital experience platform) | 38.7% |
| A toolbar or \”widget\” users can activate to adjust font size, color contrast, and other user interface (UI) elements | 31.8% |
| Developer tools, such as SDKs and testing integrations | 30.9% |
| Reporting and analytics dashboards | 30.4% |
| Manual accessibility audits | 29.2% |
| Manual evaluations of new designs | 28.9% |
| Monitoring tools | 28.5% |
| Designer tools, such as Figma plugins | 27.9% |
| Free automated scanning (excl. Google Lighthouse) | 27.1% |
| Google Lighthouse | 19.2% |
| My organization does not use any of these tools or services | 1.2% |
| Don’t know | 1.5% |
Which of the following performance indicators does your organization use to measure progress toward digital accessibility goals? Select all that apply.
| Indicator | Percentage |
|---|---|
| Reduction in overall accessibility errors | 44.2% |
| Reduction in customer / user complaints regarding inaccessibility | 41.1% |
| Reduction in the most critical accessibility errors | 40.3% |
| Reduction in time spent on accessibility remediation during development | 37.6% |
| Reduction in issues identified in user testing | 36.7% |
| Reduction in private legal action received | 28.7% |
| Reduction in regulatory action from government authorities | 27.6% |
| Other | 0.3% |
| We don’t measure specific performance indicators for digital accessibility efforts | 8.9% |
| Don’t know | 2.0% |
What are your main priorities with regard to the technical implementation of digital accessibility at your organization? Select the top three priorities for your organization.
| Priority | Percentage |
|---|---|
| Ensuring digital accessibility across all digital asset types, beyond websites (e.g., mobile apps, documents, videos) | 44.7% |
| Approaching accessibility more proactively when creating new digital experiences | 41.7% |
| Increasing adoption of accessibility practices across the organization | 39.8% |
| Building internal accessibility knowledge and expertise | 37.9% |
| Using AI to automate and scale accessibility processes | 37.4% |
| Including people with disabilities in the digital experience creation process | 33.2% |
| Fixing accessibility issues more efficiently | 30.6% |
| Demonstrating the ROI and business value of accessibility | 27.7% |
| We don’t have any priorities with regard to improving digital accessibility. | 0.9% |
| Don’t know | 0.7% |
Which of the following challenges are most limiting to your organization’s digital accessibility progress? Select the top three challenges for your organization.
| Challenge | Percentage |
|---|---|
| Competing organizational priorities | 35.1% |
| Insufficient time to address accessibility issues | 32.1% |
| Lack of alignment on the value of digital accessibility | 31.3% |
| Inadequate tools and services for addressing accessibility | 31.0% |
| Difficulty managing accessibility across multiple websites / digital assets | 29.8% |
| Lack of technical knowledge | 27.1% |
| Difficulty understanding legal requirements | 22.6% |
| Insufficient support from executives | 22.4% |
| Difficulty understanding the scope of work | 21.4% |
| Insufficient budget | 21.3% |
| We don’t have any challenges that limit our progress with digital accessibility. | 5.1% |
| Don’t know | 0.9% |
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