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Pyramid with 5 levels of DAMM Maturity - Initial, Managed, Defined, Quantitatively Managed, Optimizing

In my last three posts in the Digital Accessibility Maturity Model (DAMM) Series I introduced the DAMM Audit, discussed the initial kickoff meeting and artifact and operations reviews, and explained the preliminary observations, findings, and ratings portions of the DAMM Audit Process. The final two steps of the DAMM Audit Process include Final Reporting and optional Follow-on Activities.

Final Reporting

Within two weeks of sending the final audit findings, the audit team should present the findings onsite with all relevant stakeholders across applicable functional groups. This presentation serves several purposes. First, onsite delivery helps to raise awareness of digital accessibility activities across the organization. Second, onsite delivery will allow for the clarification of report findings across all affected functional groups. Finally, it allows all parties to jointly establish next steps for different functional areas in the organization.  When performing a DAMM Audit, SSB utilizes the following:

  • Findings Summary – The audit team delivers an onsite presentation covering the summary level of maturity of the organization and rankings along with individuals Dimensions and Aspects. The overview presentation focuses on the specific activities, prioritized by relative benefit, which the organization should seek to undertake to further mature the program. The report provides a recommended target level of maturity for each individual dimension.
  • Audit Report – The audit team delivers a standalone Audit Report providing the detailed findings from the DAMM Audit. The report begins with a one page executive summary of the overall findings, followed by individual sections for each specific dimension of the model with a level of maturity assigned to each. The report includes a discussion of the behaviors the organization demonstrated and artifacts the organization developed that support each dimension.

Follow-on activities

Optionally, the organization may choose to include follow-on audit related activities in the project scope. This could include creating and implementing a process improvement plan based on the initial audit findings, or repeat audits to assess process improvements implemented by the organization.