Practical Guidance from
Digital Accessibility Experts
Our approach to digital accessibility is rooted in our deep bench of industry expertise. As trusted advisors and problem solvers, the Level Access Thought Leadership team has supported thousands of organizations to not only launch and scale effective digital accessibility practices, but ultimately, set a new standard for online inclusion in their industries.
Our experts in design, development, technical accessibility, and accessibility compliance empower our customers to create intuitive and enjoyable experiences for all users.
Level Access’ Thought Leaders push the boundaries of what “good accessibility” means through participation in international working groups, including the Worldwide Web Consortium’s (W3C) Accessibility Guidelines Working Group. Guided by a commitment to education and advocacy, our team members also regularly speak at conferences both within the accessibility space and broader technology industry.
Seeking expert guidance on digital accessibility at your organization? Contact a member of our Thought Leadership team today.
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Thought Leadership team
Jon Avila, Chief Accessibility Officer Open Linkedin profile
With more than 20 years of experience, Jon Avila has supported numerous organizations in the development of digital accessibility initiatives. He is a member of the Accessibility Guidelines Working Group at the World Wide Web Consortium (W3C), where he helps develop Web Content Accessibility Guidelines (WCAG) standards.
Areas of specialty
- Web and mobile accessibility
- W3C and web standards
- Automatic test rules
- Manual test rules
- Manual testing methodology
- PDF accessibility
- Gaming and extended reality (XR) accessibility
- Accessibility for kiosks and self-service devices
- Design for low vision
Resources by Jon Avila
ADA Title II Updates: What to Know about the DOJ’s Proposed Revisions
This blog was contributed by Level Access’s Chief Accessibility Officer, Jon Avila.…
Read more About ADA Title II Updates: What to Know about the DOJ’s Proposed RevisionsUnlocking Kiosk Accessibility: Tips for Inclusive, Compliant Self-Service Experiences
This blog post was contributed by Level Access’s Chief Accessibility Officer Jon…
Read more About Unlocking Kiosk Accessibility: Tips for Inclusive, Compliant Self-Service ExperiencesPutting DEIA Into Action: Why Inclusive Organizations Prioritize Digital Accessibility
This blog post was contributed by Jonathon Avila, Chief Accessibility Officer at…
Read more About Putting DEIA Into Action: Why Inclusive Organizations Prioritize Digital Accessibility
Karl Groves, Chief Innovation Officer Open Linkedin profile
Karl Groves boasts more than 20 years of experience, specializing in web development, usability, and accessibility. He is the founder and president of Tenon.io, an automated accessibility testing solution which was acquired by Level Access in 2021. His work has been cited in more than a dozen books and is used in curricula on Human-Computer Interaction by educational institutions across the globe.
Areas of specialty
- Software, hardware, and web accessibility
- Web development
- Automated testing
- Manual testing
- Accessibility policy and program management
Resources by Karl Groves
Key Milestones in Web Accessibility Law: From the Signing of the ADA to Today
This blog post was contributed by Karl Groves, Chief Innovation Officer at…
Read more About Key Milestones in Web Accessibility Law: From the Signing of the ADA to TodayProgress Over Perfection: Advice for Sustainable Digital Accessibility
At first, many organizations treat digital accessibility as a box to check.…
Read more About Progress Over Perfection: Advice for Sustainable Digital AccessibilityWebinar Kit I Navigating Digital Accessibility Compliance: Midyear Legal Trends and Insights
How has the legal landscape surrounding digital accessibility shifted in 2023—and what…
Read more About Webinar Kit I Navigating Digital Accessibility Compliance: Midyear Legal Trends and Insights
Karen Hawkins, Principal of Accessible Design Open Linkedin profile
Karen Hawkins is a human factors engineer and a certified accessibility professional with more than 12 years of experience. She is a member of the IAAP OPDC (International Association of Accessibility Professional Organizational Professional Development Committee) Career Pathways Working Group, as well as a member of the W3C’s Accessibility Roles and Responsibilities Matrix (ARRM) Working Group. As both a user experience designer and director, she honed her skills leading multi-disciplinary teams in creating digital solutions for leading global companies. Today, she leads the accessible design practice at Level Access, teaching customers and colleagues alike to apply accessible design thinking to all their work.
Areas of specialty
- Accessible design
- Accessible design systems
- Design test rules
- Design testing methodology
- Accessible design principles and heuristics
- Accessible content writing
- Accessible document formatting
Resources by Karen Hawkins
Accessible Design Principles and Heuristics
Accessibility in digital design isn’t just about adhering to standards—it’s about creating…
Read more About Accessible Design Principles and HeuristicsWebinar Kit | Accessible Design Systems: CarMax’s Driving Force for Online Inclusion
How does the largest used car retailer in the U.S. ensure that…
Read more About Webinar Kit | Accessible Design Systems: CarMax’s Driving Force for Online InclusionAccessibility Isn’t a “Thing”
by Karen Hawkins, Head of Accessible User Experience Design, Level Access You…
Read more About Accessibility Isn’t a “Thing”
Dana Randall, Head of Accessible UI Design Open Linkedin profile
Dana Randall is an award-winning creative director and former global head of digital innovation at Tapestry, the parent company of Coach, Kate Spade and Stuart Weitzman. Randall has more than 20 years of experience as an interface designer with a focus on emerging technology. Sharing from her experience with her own disability, Randall often speaks on disability inclusion, invisible disabilities, and inclusive design.
Areas of specialty
- Inclusive design
- Brand identity, interface design, and creative direction
- Agency creative departments
- Brand in-house creative studios
- Innovation and emerging technology
- Accessibility in luxury goods, e-commerce, travel, and real estate
Resources by Dana Randall
Webinar Kit | The Secret to a Sustainable Digital Accessibility Program
When Wunderman Thompson embarked on a client website redesign, the creative agency…
Read more About Webinar Kit | The Secret to a Sustainable Digital Accessibility ProgramColor Blindness Accessibility: What Designers Need to Know
In a world where graphics dominate the digital landscape, color can be…
Read more About Color Blindness Accessibility: What Designers Need to KnowDigital Accessibility for Remote Work: Tips From Our Team Members
In 2020, much of the world made an abrupt shift to remote…
Read more About Digital Accessibility for Remote Work: Tips From Our Team Members