Accessibility for Ontarians with Disabilities Act (AODA) Compliance

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Frequently asked questions

What are the five AODA standards?

The five AODA standards include:

  • The Information and Communications Standards
  • The Employment Standards
  • The Transportation Standards
  • The Design of Public Spaces Standards
  • The Customer Service Standards

  • Learn more about each of these accessibility standards on the AODA website.

    What does AODA compliant mean in relation to web content?

    In order for web content to meet AODA compliance requirements, public sector organizations, commercial organizations that serve the public and have at least one employee in Ontario, and large businesses must ensure web content and web-based applications are accessible for individuals with disabilities. Similar to Section 508 of the U.S. Rehabilitation Act of 1973 , the AODA evaluates web accessibility according to the Web Content Accessibility Guidelines (WCAG) 2.0 AA, with two exceptions (regarding live captions and audio descriptions). Therefore, compliance with AODA means conformance with WCAG 2.0 AA.

    Who does the AODA apply to?

    The AODA applies to all Ontario public sector organizations (government, municipalities, and educational institutions); all commercial organizations that provide goods, services or facilities to the public, and have at least one employee in Ontario; and large businesses (50 or more employees).

    What should you do if you get an AODA Notice of Non-Compliance?

    If you receive an AODA Notice of Non-Compliance and your accessibility issues have not been corrected, there are several steps to take. First, draft a clear summary of the work you’ve completed. Next, create an accessibility remediation plan that includes proposed deliverables and milestones. The Ministry will likely respond with a Formal Compliance Plan and conduct annual audits to verify ongoing compliance.