Join Level Access at #a11yTO Conf 2026
Canada’s accessibility community gathers in Toronto this October—and Level Access will be right in the middle of it.
As a Platinum Sponsor of #a11yTO Conf, we’re bringing practical ideas and hands-on expertise to a room full of designers, developers, accessibility professionals, and advocates. It’s a chance to swap real-world approaches and push digital inclusion forward together.
Find us at the Barbara Frum Atrium, Oct 22–23. Stop by our exhibit booth to explore our platform, talk strategy, or simply say hello. Whether you’re a longtime customer or new to our work, we’d love to connect.
Book dedicated time with an accessibility expert and make the most of your days onsite.
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Featured session
Optimizing Machine Readability of Accessibility in Design Files
Presenter: Karen Hawkins, Principal of Accessible Design, Level Access
AI tools are increasingly consuming design files, but accessibility requirements are often scattered, inconsistent, or undocumented. Discover practical techniques for documenting accessibility requirements in design files in ways that improve machine readability and support AI-assisted workflows.
Meet with our onsite team
Karen Hawkins, Principal of Accessible Design, Level Access
Karen Hawkins is a Human Factors engineer and a certified accessibility professional with more than 15 years of experience. She is a co-chair of the W3C’s Accessibility Roles and Responsibilities Mapping (ARRM) Community Group, as well as a core team member of the Standard Accessibility Reporting (SAR) Committee. As both a User Experience designer and director, she honed her skills leading multi-disciplinary teams in creating digital solutions for leading global companies. Today, she leads the accessible design practice at Level Access, teaching customers and colleagues alike to apply accessible design thinking to all their work.
Helen Henriques, VP, Customer Experience, Level Access
Helen Henriques brings over a decade of experience in customer-focused leadership, regulatory compliance, and operational excellence to her role as Chief Customer Officer at Level Access. With a career that spans SaaS, aviation, and high-growth enterprise environments, Helen has a unique ability to align business strategy with the voice of the customer—delivering measurable results while building meaningful relationships.
Prior to joining Level Access, Helen served as Chief Operating Officer for regional airline, where she led large-scale compliance and regulatory initiatives under intense scrutiny and complex operational demands. This foundation in governance and accountability continues to shape her approach today: championing customer trust, advocating for accessibility, and ensuring that every experience is designed with inclusion and integrity in mind.
At Level Access, Helen is passionate about putting the customer at the center of everything the organization does. She leads cross-functional efforts to enhance the customer journey, drive loyalty, and foster long-term partnerships. A natural builder of teams and cultures, Helen thrives on developing talent, nurturing leaders, and empowering organizations to listen deeply to the people they serve.
For Helen, accessibility isn’t just a business priority—it’s a personal mission. She’s proud to be part of a company that is redefining digital inclusion and making the online world work for everyone.