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Sixth Annual Market Insights Report

As technology continues to evolve, the narrative surrounding digital accessibility has profoundly shifted. Organizations have gone from simply recognizing the need for accessible technology, to embracing it as a business benefit.

For six years, Level Access has documented this shift, benchmarking it in the annual State of Digital Accessibility Report (SODAR), in partnership with the International Association of Accessibility Professionals (IAAP) and The Global Initiative for Inclusive ICTs (G3ict).

For the first time, we’ve also expanded our research beyond North America to incorporate perspective from over 500 decision makers in Europe, providing insight on regional trends in the adoption and implementation of digital accessibility.

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Level Access State of Digital Accessibility Report
Corbb O’Connor, Director of Accessibility Advocacy, Level Access
"Organizations now understand that digital accessibility is about more than compliance, and they are embracing it as a cornerstone of inclusive business."

Corbb O’Connor

Director of Accessibility Advocacy, Level Access

Contribute to the Seventh Annual Report

Want to help shape the future of digital accessibility research? The survey for our Seventh Annual State of Digital Accessibility Report is now open—and we’d love to capture your perspective. This anonymous survey, aimed at digital experience decision-makers, explores how organizations are currently thinking about and approaching digital accessibility.

Results will be published in aggregate in our next report, released in Q4 2025.

Key takeaways: Learnings from 2024

Growing adoption:

82% of respondents say their organization has a digital accessibility policy, up from 72% in 2023.

Impact of governance:

Respondents with a policy, dedicated budget, and accountable party are 70% more likely to say accessibility increased revenue.

AI transformation:

79% of respondents say they’re incorporating tools with AI capabilities into their accessibility strategies.

From insight to action: Best practices for 2025

Our Chief Marketing Officer, Ian Lowe, and Director of Accessibility Advocacy, Corbb O’Connor, unpack our latest market survey findings and share actionable advice for 2025 program planning.

Industry-specific insights

Dive into key findings on the state of digital accessibility in your industry.

The State of Digital Accessibility in Retail

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The State of Digital Accessibility in Financial Services

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The State of Digital Accessibility in B2B Tech

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The State of Digital Accessibility in Europe

How are business leaders in Europe approaching digital accessibility amid tightening regulations, including the European Accessibility Act? Access our fact sheet for key takeaways from more than 500 digital experience professionals in the U.K. and EU.

Download the fact sheet
The US flag and EU flag
“As businesses increasingly adopt inclusive design practices and integrate innovative technologies, they open doors to millions of additional users and uphold their responsibility to provide equitable access.”

Christopher M. Lee, PhD

CEO, G3ict

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Whether one product or a portfolio of digital assets, our digital accessibility solution scales with your organizational needs. And our expertise in compliance will help you continuously meet required legal obligations.