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Level Access Thought Leadership

Guidance from Digital Accessibility Experts

Our approach to digital accessibility is rooted in our deep bench of industry expertise. As trusted advisors and problem solvers, the Level Access Thought Leadership team has supported thousands of organizations to not only launch and scale effective digital accessibility practices, but ultimately, set a new standard for online inclusion in their industries.

Our experts in design, development, technical accessibility, and accessibility compliance empower our customers to create intuitive and enjoyable experiences for all users.

Level Access’ Thought Leaders push the boundaries of what “good accessibility” means through participation in international working groups, including the Worldwide Web Consortium’s (W3C) Accessibility Guidelines Working Group. Guided by a commitment to education and advocacy, our team members also regularly speak at conferences both within the accessibility space and broader technology industry.

Seeking expert guidance on digital accessibility at your organization? Contact a member of our Thought Leadership team today.

Meet with a Thought Leader

Thought Leaders

Meet the team


With more than 20 years of experience, Jon Avila has supported numerous organizations in the development of digital accessibility initiatives. He is a member of the Accessibility Guidelines Working Group at the World Wide Web Consortium (W3C), where he helps develop Web Content Accessibility Guidelines (WCAG) standards.

Areas of specialty

  • Web and mobile accessibility
  • W3C and web standards
  • Automatic test rules
  • Manual test rules
  • Manual testing methodology
  • PDF accessibility
  • Gaming and extended reality (XR) accessibility
  • Accessibility for kiosks and self-service devices
  • Design for low vision

Karl Groves boasts more than 20 years of experience, specializing in web development, usability, and accessibility. He is the founder and president of, an automated accessibility testing solution which was acquired by Level Access in 2021. His work has been cited in more than a dozen books and is used in curricula on Human-Computer Interaction by educational institutions across the globe.

Areas of specialty

  • Software, hardware, and web accessibility
  • Web development
  • Automated testing
  • Manual testing
  • Accessibility policy and program management

Karen Hawkins Headshot
Karen Hawkins is a human factors engineer and a certified accessibility professional with more than 12 years of experience. She is a member of the IAAP OPDC (International Association of Accessibility Professional Organizational Professional Development Committee) Career Pathways Working Group, as well as a member of the W3C’s Accessibility Roles and Responsibilities Matrix (ARRM) Working Group. As both a user experience designer and director, she honed her skills leading multi-disciplinary teams in creating digital solutions for leading global companies. Today, she leads the accessible design practice at Level Access, teaching customers and colleagues alike to apply accessible design thinking to all their work.

Areas of specialty

  • Accessible design
  • Accessible design systems
  • Design test rules
  • Design testing methodology
  • Accessible design principles and heuristics
  • Accessible content writing
  • Accessible document formatting

Dana Randall is an award-winning creative director and former global head of digital innovation at Tapestry, the parent company of Coach, Kate Spade and Stuart Weitzman. Randall has more than 20 years of experience as an interface designer with a focus on emerging technology. Sharing from her experience with her own disability, Randall often speaks on disability inclusion, invisible disabilities, and inclusive design.

Areas of specialty

  • Inclusive design
  • Brand identity, interface design, and creative direction
  • Agency creative departments
  • Brand in-house creative studios
  • Innovation and emerging technology
  • Accessibility in luxury goods, e-commerce, travel, and real estate