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In my last Accessibility Policy Series post I discussed the accessibility policies that must be created during the Accessibility Policy phase.  In this blog I will look in more detail at the types of Accessibility Plans that must be built during the second part of accessibility policy/plan establishment, the Accessibility Policy Operationalization Phase.  These Plans rely on data established during the Policy phase.  The Operationalization plans include:

  • Accessibility Communications Plan
  • Accessibility Training Plan

Accessibility Communications Plan

The Accessibility Communications Plan is an internal document which describes both internal and external communications related to accessibility within an organization.  This would include communications ranging from newsletters related to accessibility compliance (an internal communication) to public press releases (an external communication).  The Accessibility Communications Plan needs to support the requirements and goals of the Accessibility Policy.  The Accessibility Communications Plan comes first in the operationalization phase, because all subsequent accessibility plans and policies will be communicated per this Plan.  Content for the Accessibility Communication Plan can vary widely, depending on types of communications resources typically utilized by an organization, and the size of the organization. Most Accessibility Communications Plans include:

  • A short background section;
  • A list of known challenges;
  • The scope of the policy;
  • A list of stakeholders/audiences;
  • Key messages to be delivered;
  • Communications table, broken down by stakeholder group:
    • Who are the messengers
    • What is the info to be communicated
    • What are the delivery methods
    • What is the frequency
  • Ongoing policy maintenance procedure;
  • Policy effective date, and;
  • Signatures of all authorities necessary to implement the policy.

Accessibility Training Plan

The Accessibility Training Plan is an internal document which describes all accessibility training options available (topics and modalities), all training audiences within the organization, and which options are best for which audience.  Training will need to work with Communications to define how a training schedule will be communicated.  Content for the Accessibility Training Plan can vary widely, depending on whether an organization has an internal training department.  The training plan should also discuss the potential need for customized training focusing on the organization’s specific ICT. The Accessibility Training Plan needs to support the requirements and goals of the Accessibility Policy.  The Accessibility Training Plan comes second in the operationalization phase, because comprehensive training is necessary to undertake accessibility remediation projects, and development of new, fully accessible ICT.

Coming Up

In my next post in this series I’ll be discussing the types of Accessibility Plans and Guides that must be built during the third phase of accessibility policy/plan establishment, the Accessibility Policy Standards Phase.  These plans rely on data established during the Policy Phase, and also rely on the Communications and Training plans outlined in the Operationalization Phase, and include the Accessibility Checklist and the Accessibility Implementation Guides.