Banking for Good: FirstBank’s Organizational Approach to Digital Accessibility

Original Presentation Date: May 7, 2020

With the current pandemic increasing consumers’ reliance on web and mobile as their sole means of banking, many organizations are realizing that barrier-free access has become more important than ever, and a website or app that’s not accessible to users with disabilities may be a bigger compliance risk than originally anticipated.

Learn how FirstBank’s commitment to best-in-class customer experience led to an organization-wide digital accessibility program. Melissa Alamo, Software Delivery Manager for FirstBank, discusses about the bank’s multi-phased, and multi-departmental, approach to ensuring their customer-facing technology is accessible, including:

• Assessing their customer facing technology
• Developing a prioritized roadmap
• Assembling a multi-departmental steering committee
• Training Product, QA, and Development Teams
• Implementing a protocol and supporting tools for sustainability

Whether you need to address accessibility in the short-term or are looking for ways to strengthen your overall accessibility program, learn from FirstBank’s experiences and get practical guidance on developing and implementing a plan that works for your organization.

Webinar resources include the recording, slides, and transcript.