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More than 30 years after the passage of the Americans with Disabilities Act (ADA), it appears that good intentions, a vigilant compliance approach—and even state-of-the art technology—are still not enough. However, some empathetic and inclusive bankers are the exception to the rule.

In this webinar, Level Access CEO Tim Springer and the American Bankers Association (ABA) chat with First Citizens National Bank to hear how they are transcending compliance to deliver on inclusion that meets the needs of all their customers. You’ll learn how they are:

  • Rethinking digital transformation to include accessibility for improved customer experiences on all digital platforms
  • Adopting an accessibility-first approach to build accessibility into products and services as an integrated part of the project design and delivery process
  • Enhancing their brand by making a commitment to inclusion a competitive differentiator

Whether you’re building new digital assets or working to meet the latest ADA compliance standards, this webinar is for you.

Webinar resources include the recorded presentation and transcript.


Access the Webinar Resources


About the Presenters

Naomi MercerNaomi Mercer, SVP, Diversity, Equity & Inclusion at the ABA

Naomi Mercer is Senior Vice President, Diversity, Equity & Inclusion for the American Bankers Association within the Office of Member Engagement. She is responsible for providing guidance and thought leadership, developing resources and tools, and helping our member banks with their diversity, equity, and inclusion programs.


Teresa ThomsonTeresa Thomson, Assistant Vice President & Marketing Officer at First Citizens National Bank

Teresa began her career at First Citizens National Bank in October 2002 in the Investment and Trust Services Division and is currently serving as a marketing officer with the Marketing and Public Relations team at First Citizens National Bank in Dyersburg, TN.


Tim SpringerTim Springer, CEO at Level Access

Tim has dedicated over two decades to ensuring that technology not only meets regulatory standards, but also supports real world use by individuals with disabilities. As a leader in the digital accessibility industry, he has provided compliance solutions to thousands of organizations as well as advised large corporations and Federal agencies on technical challenges and best practices required to successfully achieve accessibility.