The Air Carrier Access Act: Kiosk Requirements

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This is the third post in a four-part series on the ACAA

Automated kiosks operated by carriers at airports must be accessible to people with disabilities. The regulations require that 25% of kiosks installed after December 12, 2016 be accessible to people with disabilities and that 25% of all kiosks be accessible by December 12, 2022.

The accessibility standards for automated airport kiosks are based on the U.S. Department of Justice’s (DoJ) Section 707, Automatic Teller Machines and Fare Machines 2010 ADA Standards, which are applicable to ATMs, fare machines and other selected accessibility criteria. The standards, however, are separate from those standards and extend and modify them as appropriate for ensuring the accessibility of airport kiosk systems. Notably the final standards include certain criteria of the Access Board’s Section 508 standards for self-contained, closed products (36 CFR 1194.25), components of the WCAG 2.0 and the U.S. Election Assistance Commission’s Voluntary Voting System Guidelines (VVSG).

For kiosks the effective date focuses on when the kiosk was installed. After December 12, 2016 carriers must start to deploy accessible kiosks until a total of 25% of all kiosks in each location are accessible. By implication, this means that all standalone kiosks must be accessible and at least 25% of each cluster of kiosks must be accessible. As an example, in a location where five kiosks are in a cluster at least two of the kiosks must be accessible. In the same vein a single kiosk that is not in close proximity to another kiosk must be accessible.

In addition, the functionality provided by accessible kiosks must cover all the functionality available from the other kiosks. As an example, if an inaccessible kiosk provided the ability to print boarding passes, upgrade a seat or check bags the accessible kiosk would have to provide all of these functions as well.

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