The Air Carrier Access Act: Overview

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This is the first in a four-part series on the Air Carrier Access Act (ACAA)

The Air Carrier Access Act of 1986 (ACAA) prohibits discrimination on the basis of disability in air travel and requires air carriers to accommodate the needs of passengers with disabilities. In March 1990, the Department of Transportation (DoT) issued a rule defining the rights of passengers and the obligations of air carriers as a direct result of this law. On November 12, 2013 the DoT issued rules (DOT-OST-2011-0177-0111) regarding the accessibility of carrier websites and ticket kiosks, which will require these sites and kiosks to be accessible to people with disabilities. The final rule was published in the Federal Register (FR Vol. 78 No. 218) on November 12, 2013 and went into effect on December 12, 2013, thirty days after publication. The principal provisions were published to 14 CFR 382.43 Must information and reservation services of carriers be accessible to individuals with visual, hearing, and other disabilities? and 14 CFR 382.57 What accessibility requirements apply to automated airport kiosks?

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