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Pyramid with 5 levels of DAMM Maturity - Initial, Managed, Defined, Quantitatively Managed, Optimizing

In my last two posts in the Digital Accessibility Maturity Model (DAMM) Series I introduced the DAMM Audit, and discussed the first two steps when kicking off an audit.  After the initial kickoff meeting and artifact and operations reviews, the DAMM Audit Process progresses with Preliminary Observations, Findings, and Ratings.

Preliminary Observations

Upon completion of the primary data gathering stages, the audit team should develop a set of preliminary observations for the organization. The audit team should conduct a roundtable review with organizational stakeholders to review and comment on the preliminary findings. This roundtable would include a review of each dimension and aspect, the maturity level score provided for each, and the justification for the score. This session should be focused on getting broad agreement on the current state of the program as scored by the model.


The findings step of the DAMM Audit Process includes Primary Findings Draft Development, Primary Draft Review, and creation of the Secondary (Final) Draft.

Primary Findings Draft Development

The audit team should develop a Primary Draft of the audit findings and deliver them to the organization for review.  A review meeting should be held between the audit team and the organization so the organization may ask questions and the audit team can answer them.

It is expected that that Primary Draft of the audit findings may contain minor spelling, grammar, formatting or reference errors that do not impact the overall content to be communicated by the document. These issues will be addressed by the audit team as part of the formal copy editing that occurs during the Secondary Draft phase.

Primary Draft Review

The organization should review and provide comments on the primary findings. As part of this phase, the audit team will conduct a brief online review of the Primary Draft of the document. This review will focus on collecting verbal comments and feedback on the documents from organization team members who may not have the time to conduct a full, formal review of the preliminary findings.

Secondary Draft

Based on the primary findings review, the audit team should make a final set of changes to the document based on the organization’s comments. A change log can be added as an addendum to the final document to provide an overview of changes between the Primary Draft and final draft of the document. Once the secondary changes are incorporated into the document, the audit team should copy edit the document and deliver a final draft to the organization.


Based on the primary data gathering in the Artifact and Operations Review phase, the audit team should analyze the maturity level of the organization across each relevant dimension, and assign a maturity score for each. This analysis will be supported by (i) the level of documentation provided, (ii) the interviews of operations personnel, and (iii) any operating documentation provided as part of the interview follow-up.

Coming Up Next

In my final post in the Digital Accessibility Maturity Model Series later this week I’ll discuss the final steps of the DAMM Audit – Final Reporting and optional Follow-on Activities.