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Webinar | Banking for Good: FirstBank’s Organizational Approach to Digital Accessibility

As customers increasingly rely on web and mobile banking, barrier-free access to financial technology has become more important than ever. And a banking site or app that’s not accessible to users with disabilities represents a major compliance risk.

Access our on-demand webinar to learn how FirstBank’s commitment to best-in-class customer experience led to an organization-wide digital accessibility program.

What you’ll learn

In this session, Melissa Alamo, Software Delivery Manager for FirstBank, discusses the bank’s multi-phased, and multi-departmental, approach to ensuring their customer-facing technology is accessible. She’ll cover topics including:

  • Assessing the accessibility of customer-facing technology
  • Developing a prioritized roadmap
  • Assembling a multi-departmental steering committee
  • Training product, quality assurance (QA), and development teams
  • Implementing a protocol and supporting tools for sustainable accessibility

No matter where you are on your accessibility journey, you’ll learn from FirstBank’s experiences and get practical guidance on developing and implementing a plan that works for your organization.

Ready to get started?