Guide
Accessibility Barriers & Best Practices for Banking Websites
Having accessible online services is more important than ever.
In the Accessibility Barriers & Best Practices for Banking Websites eBook you’ll meet ten customers with disabilities, hear their frustrations with issues they encounter on their bank’s website or mobile app, and learn how to remediate those issues to ensure equal access for ALL customers.
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Everything can be done online. You can open new accounts, deposit a check, monitor your savings, apply for a personal loan or credit card, and much more.
Everything can be done online… unless you are a person with a disability and the website or mobile app is not accessible.
More than 1 in 8 Americans have a disability and that number grows every day. The baby boomer generation is transitioning into retirement and beginning to experience age-related disabilities that can make using technology challenging. Whether it’s an individual with low or no vision, limited dexterity, or a severe hand tremor, every customer deserves the ability to maintain the privacy of their financial information and independently manage their funds.
