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On-Demand Webinar

Original Presentation Date: April 29, 2021

Diversity & inclusion are more than just buzzwords; they are the way for banks to better serve everyone in their community. This webinar delves into a sometimes overlooked aspect of diversity and inclusion—accessible and inclusive digital experiences.

Panel members from the American Bankers Association, National Disability Institute, Regions Bank, and Level Access answer questions on topics like:

  • How digital accessibility and inclusive design have evolved in the banking sector
  • What’s “covered” under inclusive digital efforts and how that relates to digital accessibility
  • The role of empathy in building more inclusive digital experiences for a broad range of customers
  • How to initiate (the sometimes difficult) internal conversations regarding diversity, inclusion, and accessibility

Learn how banks are working toward increased diversity and inclusion through accessible digital solutions, and what steps you can take to begin the process in your own organization.


Access the Recorded Presentation and Transcript


About the Panel Members

Naomi MercerNaomi Mercer, SVP, Diversity, Equity & Inclusion at the ABA

Naomi Mercer is Senior Vice President, Diversity, Equity & Inclusion for the American Bankers Association within the Office of Member Engagement. She is responsible for providing guidance and thought leadership, developing resources and tools, and helping our member banks with their diversity, equity and inclusion programs.


Tom FoleyTom Foley, Executive Director at the NDI

Mr. Foley has more than 30 years’ experience serving the disability community by working toward greater economic inclusion. As a person who is blind, Mr. Foley has been an advocate and dedicated his career to partnering with other thought leaders to address the complex drivers of economic inequality and create pathways to employment and financial security for the most vulnerable communities. He has been instrumental in developing and influencing federal and state legislation to encourage employment and increase participation of people with disabilities in employment and wealth-building programs.


Todd Keith, User Experience Design Manager at Regions Bank

Todd Keith is an innovative leader, strategist and author who guides the Regions UX Design & Innovation team to create useable and delightful digital experiences, balancing storytelling with user experience and audience needs with business goals. His background in the publishing industry includes writing, designing, launching, and optimizing websites for numerous nationally-recognized organizations and publications, and authoring multiple books related to his native state and a city guidebook.


Tim SpringerTim Springer, CEO at Level Access

Tim has dedicated over two decades to ensuring that technology not only meets regulatory standards, but also supports real world use by individuals with disabilities. As a leader in the digital accessibility industry, he has provided compliance solutions to thousands of organizations as well as advised large corporations and Federal agencies on technical challenges and best practices required to successfully achieve accessibility. As the creator and designer of Level Access’s core technology, he led the development of InFocus, the industry’s first commercial software for testing web accessibility, and served as the chief architect for Level Access’s Accessibility Audit Methodology and Accessibility Management Platform (AMP).

Published 8 months ago